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  1. #1
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    G751JT USB Problems | change to Alienware?

    Befor I start I need to say sorry for my bad english.

    2 month ago I bought my G751JT.
    Since this day I have many internet isscues. I removed all bloatware and try a complete reinstall of windows.
    Nothing changed

    The other Problem. My USb mouse disconntes everytime. (I removed the USB saver ****). I try 3-5 diffrent mouses.
    A little touch to the cable is enough to disconnect the mous.

    I write a E-Mail to Asus but they just send me ****ty drivers wich doesn't work.

    My question now:
    Should I send my Notebook back to amazon and buy a Alienware 17?

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by z3ro-88@live.de View Post
    Befor I start I need to say sorry for my bad english.
    2 month ago I bought my G751JT.
    Since this day I have many internet isscues. I removed all bloatware and try a complete reinstall of windows.
    Nothing changed
    The other Problem. My USb mouse disconntes everytime. (I removed the USB saver ****). I try 3-5 diffrent mouses.
    A little touch to the cable is enough to disconnect the mous.
    I write a E-Mail to Asus but they just send me ****ty drivers wich doesn't work.
    My question now:
    Should I send my Notebook back to amazon and buy a Alienware 17?
    z3ro-88, first, you should read the current forums at notebookreview.com for Alienware before buying a new one - everyone is jumping ship

    It sounds like you might have a flaky connector, if jiggling the cable causes a disconnect. Is it all 4 USB ports, or just 1?

    There have been problems reported with mice and the left side ports, do they work in the right side ports? All the ports are USB 3.0, so you might try putting your USB 2.0 peripherals behind a USB 2.0 hub (powered) plugged into a USB 3.0 port on the laptop.

    Some people have complained about the USB ports on the left side not playing nice with some external USB storage - especially bus powered - so plug your storage in to power.

    If it is just a flaky port, mechanical problem, then return it to the seller if you are still in the return period, and get a brand new replacement.

    Alienware is expensive and in comparison aren't any improvement over the Asus G751JY. And, now that all new Alienware laptops have soldered CPU's/GPU's and have no upgrade path, they can't justify the extra cost at all.

    Please come back and let us know how it works out

    Some interesting Alienware threads:

    RIP - Alienware 18
    http://forum.notebookreview.com/thre...are-18.768765/

    My first Alienware experience with my Aw17R2
    http://forum.notebookreview.com/thre...aw17r2.772289/

    "Official" Alienware 13/15/17 order status thread - starrk posts
    http://forum.notebookreview.com/thre...thread.771207/

    Dissapointed: Just received new Alienware 15: No raid 0 support?
    http://forum.notebookreview.com/thre...upport.771122/

    Alienware 15 - Display ghosting?
    http://forum.notebookreview.com/thre...osting.770392/

    Alienware 15 disappointing performance in BF4
    http://forum.notebookreview.com/thre...in-bf4.771524/

    Alienware M17x-R2 Buyers Remorse
    http://forum.notebookreview.com/thre...emorse.555362/

    17 R2 - Anyone else have buyer's remorse yet?
    http://forum.notebookreview.com/thre.../#post-9946362

    Aw m18x R2 Dual 980m SLI upgrade!!
    http://forum.notebookreview.com/thre...pgrade.765169/

    Alienware 18 and 970M SLI - About to give up
    http://forum.notebookreview.com/thre.../#post-9904092

    How to Overclock the Alienware 18 and Haswell CPU (or actually have it run full stock Turbo Speed)
    http://forum.notebookreview.com/thre...-speed.734696/

    There are many many more, all complaining about the same things you see here in the Asus forums, plus lots more even worse stuff... no greener pasture in Dell Alienware - Land

    Same for MSI as Asus complaints go, not as bad as Dell, but equal.
    Last edited by hmscott; 03-22-2015 at 08:26 PM.

  3. #3
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    wow, what an fast answer thank u

    Yes, I have this problem on all 4 USB Ports.

    I wont send the Notebook back to the seller they need 10-20 days ... this is to much haha

    Some of my friends ask me to buy a MSI GT76 or a Alienware. Same Hardware just 3 kg lighter.

    I like my Asus but I hate this Problem. 1800€ and the USB Ports doesn't work.

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by z3ro-88@live.de View Post
    wow, what an fast answer thank u
    Yes, I have this problem on all 4 USB Ports.
    I wont send the Notebook back to the seller they need 10-20 days ... this is to much haha
    Some of my friends ask me to buy a MSI GT76 or a Alienware. Same Hardware just 3 kg lighter.
    I like my Asus but I hate this Problem. 1800€ and the USB Ports doesn't work.
    z3ro-88, that's pretty weird, all the mice you tried? I have heard of 1 or 2 "favorite" / old mice not working, but they got another one to work ok... but all the mice and all the ports??

    Search around and look for reports of mice used on the G751 series here in the forums, and maybe someone reading this can post what works for them, and you can get one of those to see if it works ok in your laptop.

    It's possible all 4 USB sockets are bad, but that would be very unusual. It's more likely you just have a passel of old non-working mice.

    Is the seller local? Do you have a local computer shop? Maybe they can try out some more mice for you to find one that works.

    You can't keep a laptop that has all 4 USB ports non-functional

    You are going to either have to figure out if you have a bad laptop and send it in for replacement, before your return period expires!!!

    Otherwise you are stuck RMA'ing it to Asus for repair.

    https://vip.asus.com <= create a login, register your laptop, file a Technical Inquiry listing all the mice make/models you tried and are flaky in your USB ports, and ask Asus for help.

    Don't listen to your friends jealous retorts - they just wish they had a new laptop, stick with what you want/like - and get things working.

    Please come back and let us know how it works out
    Last edited by hmscott; 03-16-2015 at 09:13 PM.

  5. #5
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    All USB Ports are working but not all the time.

    The mous is plugged in.
    after a very soft shake on the cable i hear the disconnect sound
    Mouse doen's move anymore
    but alle the lights on the mouse are still ON

    thats weird... can't move the cursor but mouslights are still on

  6. #6
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by z3ro-88@live.de View Post
    All USB Ports are working but not all the time.
    The mous is plugged in.
    after a very soft shake on the cable i hear the disconnect sound
    Mouse doen's move anymore
    but alle the lights on the mouse are still ON
    thats weird... can't move the cursor but mouslights are still on
    z3ro-88, sounds most like a bad mouse cable... rather than 4 bad USB ports...

    Which make/model mouse is it?

    And, oh yeah, STOP WIGGLING THE MOUSE CABLE!!

    A trick I have used in the past for a flaky mouse cable. Put a weight on top of the cable just in front of the bad part of the wire - something to stop the cable wiggling past that point - kind of a barrier in front of the bad part of the cable to keep it steady - so you can move around the mouse using the still good part of the cable.
    Last edited by hmscott; 03-16-2015 at 09:23 PM.

  7. #7
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    Stop wiggling xDDDD

    its a very cheep mouse... no name , but I try 3 diffrend typs. It would be very weird if all 3 have the same problem

    I should buy a "good" mouse?

  8. #8
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by z3ro-88@live.de View Post
    Stop wiggling xDDDD
    its a very cheep mouse... no name , but I try 3 diffrend typs. It would be very weird if all 3 have the same problem
    I should buy a "good" mouse?
    z3ro, you bought a $3000 laptop, throw a box of $5 used mice at it, and decide you need a $6500 laptop because the $5 mice don't work?

    Honestly, I walked into a new friends house once, he asked me to get a mouse, I picked a mouse out of a box of mice, the cleanest looking one - and it was bad... the next mouse was bad, finally he tells me to stop picking old broken mice out the dead mouse box, and pull a brand new one off the stack of brand new $7 mice boxes - "those damn things are dying all the time"

    And, after I learned how to not flick the mouse cable - to the end with the connector - and started coiling the cable so that it fed nicely, my mouse cables stopped wearing out.

    Do yourself a favor, and do some research on cool mice, pads, and keyboards, and get a couple to try. It's actually a lot of fun!

    Actually, I moved to wireless mice as soon as the response time came down... cables just fail and get in the way

    http://www.razerzone.com/gaming-mice/razer-mamba

    http://www.razerzone.com/gaming-mice/razer-ouroboros

    http://www.razerzone.com/gaming-mous...r-destructor-2

    http://www.razerzone.com/gaming-keyboards-keypads
    Last edited by hmscott; 03-17-2015 at 11:21 PM.

  9. #9
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    OK, here is an update

    Since the last Windows update the USB is nearly fixxed.

    It still happens but not that much. I asked my friend for a mous to try if it happens with a good mous, too.

    But befor I plugged his mous in, I want to disconnect my mous with "wiggling" the cable again, but it doesn't disconnect anymore.

    After 1 house of surfing the web it happend again and I nearly freaked out -.-

    What is the f... problem here? Help plz

  10. #10
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by z3ro-88@live.de View Post
    OK, here is an update

    Since the last Windows update the USB is nearly fixxed.

    It still happens but not that much. I asked my friend for a mous to try if it happens with a good mous, too.

    But befor I plugged his mous in, I want to disconnect my mous with "wiggling" the cable again, but it doesn't disconnect anymore.

    After 1 house of surfing the web it happend again and I nearly freaked out -.-

    What is the f... problem here? Help plz
    z3ro-88, from your list / sequence of events, you are still running the broken mouse?, the one that disconnects?, and it worked for an hour and then disconnected again?

    Or, did you plug in your friends mouse and used it for an hour and it too disconnected?

    If it was still the old mouse, try the new one

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