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  1. #1
    New ROGer Array
    Join Date
    Mar 2015

    Weird Asus G53SX sound problem, desperate for help.

    Hi everyone,

    I'm having some odd issues with my sound card on Windows 7. For some reason, my built-in speakers are not working when running the laptop normally (i.e. nothing plugged into the line in/line out jacks).

    However, when I plug in headphones into EITHER the audio jack or the mic in jack, the built-in speakers suddenly start to work.

    When the headphones are plugged into the microphone jack, the speakers work, but the headphones do not. When plugged into the audio jack, both the headphones AND the speakers begin to play sound simultaneously.

    When using headphones with a microphone and plugging headphone and mic jack where they correspond, the headphones work as they should and the laptop speakers mute.

    Interestingly, when I am in Realtek HD Audio Manager, when nothing is plugged in, it registers that there are headphones plugged in. When I plug something into the audio jack, the headphones icon disappears, and the mic in jack is lit (which disables my built-in mic).

    Also, right now I cannot recall if in the Realtek Audio Manager the jack's icons had a particular order, but now it seems they are switched? I mean, topmost is headphones and lower one is microphone, while in the computer it's otherwise, headphones are "closer to you" than the mic... I don't know if my explanation makes any sense.

    Anyway... I've tried many solutions to no avail. Right now I will try to run Linux Mint from a usb to see if the problem persists, if so it could very well be a hardware problem.

    I'd still appreciate any advice.

    Thank you very much.

  2. #2
    ROG Guru: Orange Belt Array C4RN1 PC Specs
    C4RN1 PC Specs
    Laptop (Model)G51VX, G71G, G73, G74SX, G53SX, G53JW, G46VW, X501A, X401A
    MotherboardASUS M5A88-V EVO
    ProcessorAMD FX-4350 Vishera Quad 4.2GHz
    Memory (part number)16GB 4x4gb Mushkin Black Line
    Graphics Card #1HD Radeon 5970
    Graphics Card #2HD Radeon 5970
    Graphics Card #3HD Radeon 5970
    MonitorSamsung SyncMaster SA450 x2 (Provided by HP)
    Storage #1Corsair Force GT 120GB SSD
    Storage #2Western Digital 1.5 TB HDD
    CaseAntec 900
    Power SupplyKingwin Lazer 1000W
    Keyboard HP OEM
    Mouse Logitech Anywhere MX
    Headset ROG Orion
    OS Windows 7, Windows 8.1
    Network RouterLinksys E-1000 (DDWRT)
    C4RN1's Avatar
    Join Date
    Jul 2012

    If I were to guess I would say that the problem is with the audio board. You can take the laptop apart and remove the audo board cable to see if your speakers will magically start working. If they do then just replace the board.

    Here's a replacement

    If they don't then it would be the fault of the motherboard. You can buy a cheap hard drive and test with a different operating system to see if drivers are the culprit, but more than likely it's a hardware issue. If you figure this out keep us updated.

  3. #3
    ROG Guru: Yellow Belt Array Nahrga PC Specs
    Nahrga PC Specs
    Laptop (Model)ASUS G55VW-S1020V (SSD + Win 10)
    MotherboardASUS Maximus VII Ranger (Z97)
    ProcessorIntel i5-4690k @4.2GHz
    Memory (part number)16GB DDR3 1600MHz Crucial Ballistix Sport (BLS2CP4G3D1609DS1S00CEU)
    Graphics Card #1XFX RX 480 GTR Black Edition
    Storage #1Samsung 840 EVO 120GB (OS)
    Storage #2Samsung 850 EVO 250GB (For games), WD Black 1TB (Storage)
    CPU CoolerCorsair H110i GT
    CaseNZXT H440
    Power SupplyEVGA SuperNOVA 750W G2
    OS Windows 10
    Nahrga's Avatar
    Join Date
    Feb 2013

    To test things out you could try to uninstall the RealTek drivers so Windows should start using it's own default drivers. Just to test and see if anything changes.
    You could also try some of the drivers from here: (Scroll down until you find a RealTek driver).

    Hope this helps

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