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  1. #1
    ROG Enthusiast Array xdr PC Specs
    xdr PC Specs
    Laptop (Model)G751JY
    MotherboardM.2 slot
    Memory (part number)32 gigs
    Graphics Card #1GTX 980m
    Storage #1M.2 SSD 256 + Samsung 850 1 Tb
    Storage #2Plain ol' 1 Tb HDD
    Mouse G700s
    Headset DT700Pro
    OS Win10 x64 SL
    Network RouterAsus RT-66AC
    xdr's Avatar
    Join Date
    Nov 2014
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    Windows 8.1 reboots instead of just waking up

    Hey

    Whenever I close my lid or press the Fn + F1 combination, the laptop goes to sleep. On waking up, the laptop reboots instead of just resume.

    In the event viewer I can see a kernel-power critical error with event ID 41.

    Steps done so far:
    - Refreshed windows installation - no effect, same simptoms
    - Used Asus Backtracker to restore everything to factory defaults - no effect, same simptoms

    It used to work fine until a few days ago. No hardware or software changes were made.

    Any thoughts?

  2. #2
    ROG Member Array mthompson18593 PC Specs
    mthompson18593 PC Specs
    MotherboardROG Maximus VII Hero
    ProcessorI7-4790K @ 4.8GHz
    Memory (part number)Corsair Dominator Platinum 2400 (32GB)
    Graphics Card #1ASUS STRIX GTX 980 OC
    Graphics Card #2ASUS STRIX GTX 980 OC
    MonitorASUS VG248QE
    Storage #1Samsung 840 EVO (1 TB)
    Storage #2WD Caviar Black (2 TB)
    CPU CoolerCorsair H100i
    CaseCorsair Carbide Air 540 Black
    Power SupplyCorsair AX1200i
    Keyboard Logitech G19s
    Mouse Corsair M65 Black
    Headset SoundBlaster Tactic3D Rage Wireless
    Mouse Pad Razer Vespula
    Headset/Speakers Logitech Z506 5.1
    OS Windows 8.1 Pro x64
    Network RouterVerizon FIOS

    Join Date
    Apr 2014
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    Symptoms such as that are usually related to video drivers issues. Are you using the latest drivers from Nvidia? If so, try going to the previous version.

  3. #3
    ROG Enthusiast Array xdr PC Specs
    xdr PC Specs
    Laptop (Model)G751JY
    MotherboardM.2 slot
    Memory (part number)32 gigs
    Graphics Card #1GTX 980m
    Storage #1M.2 SSD 256 + Samsung 850 1 Tb
    Storage #2Plain ol' 1 Tb HDD
    Mouse G700s
    Headset DT700Pro
    OS Win10 x64 SL
    Network RouterAsus RT-66AC
    xdr's Avatar
    Join Date
    Nov 2014
    Reputation
    10
    Posts
    28

    I ended up formatting the SSD and installing a fresh windows 8.1 retail version (without any ASUS software), installed the video driver from ASUS and I still have the same issue.

    I opened a case through ASUS VIP and they called me to the local service center....

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