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  1. #1
    New ROGer Array
    Join Date
    Apr 2015

    G75VW Disc drive issues

    Hi everyone,
    Today I tried to use my CD drive for the first time in a few months. I initially tried to import some CDs into iTunes, which recognized the CDs and imported their track lists and information as per usual. It also too a pretty normal amount of time to import the tracks.
    When I tried to play the songs, nothing happened.
    I then tried to play them directly from the CD, using iTunes and any other program I could think of. They all load up the tracks but can't play them, the CD drive just keeps starting up then stopping over and over.
    It also can't seem to read CDs with any sort of file on them, or PC games that worked 3-4 months ago the last time I tried to use them. The computer recognizes the games and their icons pop up, but it will not open them.

    After looking online, I deleted and reinstalled the driver for the drive, tried several different types of disk, and cleaned out and dusted the physical drive. Nothing worked.

    Anyone got any advice?

  2. #2
    ROG Guru: Orange Belt Array C4RN1 PC Specs
    C4RN1 PC Specs
    Laptop (Model)G51VX, G71G, G73, G74SX, G53SX, G53JW, G46VW, X501A, X401A
    MotherboardASUS M5A88-V EVO
    ProcessorAMD FX-4350 Vishera Quad 4.2GHz
    Memory (part number)16GB 4x4gb Mushkin Black Line
    Graphics Card #1HD Radeon 5970
    Graphics Card #2HD Radeon 5970
    Graphics Card #3HD Radeon 5970
    MonitorSamsung SyncMaster SA450 x2 (Provided by HP)
    Storage #1Corsair Force GT 120GB SSD
    Storage #2Western Digital 1.5 TB HDD
    CaseAntec 900
    Power SupplyKingwin Lazer 1000W
    Keyboard HP OEM
    Mouse Logitech Anywhere MX
    Headset ROG Orion
    OS Windows 7, Windows 8.1
    Network RouterLinksys E-1000 (DDWRT)
    C4RN1's Avatar
    Join Date
    Jul 2012

    Get a paperclip, qtip and concentrated isopropyl.

    Take out your battery, remove the bottom cover.

    Then remove this screw

    Slide the drive out of the laptop.

    Take the paperclip and insert it into the small hole on the drive to open the drive.

    Get the qtip, and use the isopropyl to clean the laser eye.

    This video shows good detail on what to do, just wish he used common sense and turned off the laptop.

    Once it's clean and dry you can reinstall the optical drive, reinstall the screw and test.

    Let me know if this solves your issue.

  3. #3
    ROG Guru: Yellow Belt Array Nahrga PC Specs
    Nahrga PC Specs
    Laptop (Model)ASUS G55VW-S1020V (SSD + Win 10)
    MotherboardASUS Maximus VII Ranger (Z97)
    ProcessorIntel i5-4690k @4.2GHz
    Memory (part number)16GB DDR3 1600MHz Crucial Ballistix Sport (BLS2CP4G3D1609DS1S00CEU)
    Graphics Card #1XFX RX 480 GTR Black Edition
    Storage #1Samsung 840 EVO 120GB (OS)
    Storage #2Samsung 850 EVO 250GB (For games), WD Black 1TB (Storage)
    CPU CoolerCorsair H110i GT
    CaseNZXT H440
    Power SupplyEVGA SuperNOVA 750W G2
    OS Windows 10
    Nahrga's Avatar
    Join Date
    Feb 2013

    I had the same issue on my G55VW a few times now. I usually use a very soft painting brush to clean the laser eye, you do need to be very careful not to damage the laser eye though.

  4. #4
    New ROGer Array
    Join Date
    Apr 2015

    Followed C4rn1's instructions, fixed it right away. Thank you very much for the help!

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