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  1. #1
    ROG Member Array
    Join Date
    Jan 2014

    Extremely upset with asus!

    Guys...I bought an Asus Gaming Laptop (G750JW) about a year ago, just recently the screen started getting red pixels all over the screen especially in black areas, it's clearly defective because i've plugged the hdmi output to a regular monitor and the problem disappeared, this is a defective screen!

    I called up ASUS support, they set me up with an RMA, so i went out, bought a box, high quality bubble wrap for careful packaging and paid for shipping to the repair center...

    So i get the laptop back after two weeks, and the problem hasn't been fixed, at all! So i call them up right away, trying to keep my cool I explain to them what the problem is and how I shouldn't have to pay for another shipping to them, they set me up with an "express" RMA, so they paid for everything this time.
    Now this is what gets me upset, I specifically told the ASUS rep that it needs to be checked to make sure the issue is fixed before it's sent back to me, she said "our asus technicians always make sure it's checked before sending back", I indicated that it was clearly not the case the first time! So this time I even went to measures of telling the rep to put notes saying to "CHECK BEFORE SENDING!" and another two weeks later...Laptop shows up at the door.

    Just guess....just guess what the issue is again.

    Yup, laptop still isn't fixed. So about a month of wasted time, Wasted money on shipping and packaging, and wasted time making a decent calm effort to ensure it's checked before sending it back and it still isn't fixed.

    What do I even do at this point!?

  2. #2
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
    Join Date
    Mar 2015

    Sorry, not helpful. But couldn't resist.

  3. #3
    ROG Member Array
    Join Date
    Jan 2014

    its not the laptop i wanna shoot right now...

  4. #4
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
    Headset ROG Orion
    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
    Join Date
    Dec 2011

    Hi - can you PM me your previous case details, product serial number, with all the dates of contact and if possible who you spoke to. Thanks.

  5. #5
    ROG Member Array
    Join Date
    Jan 2014

    I decided to live with the issues as this has taken a month to "try" and resolve with no solution and it's a complete waste of my time and impeding my work life, i'll find a way to get it resolved elsewhere since I can't rely on asus repair centers. I think that's the last time i'll ever be buying an asus product. I've never had a product sent back to me "twice" unfixed from a warranty coverage, Asus is the only company this has happened with and it's extremely poor that they can tell me the technician checks to make sure it's fixed then sent back, because that's clearly not the case, TWICE! never has a company been so poor in it's servicing department through my experiences. I even spoke with a supervisor at the customer call center, couldn't even contact the repair center to see what the heck is going on, couldn't really do much else than a standard service rep...what kind of a business is this?

    worst customer service/warranty i've ever experienced, will not buy or recommend asus to anyone. there's a reason i stay loyal to companies like EVGA, should learn from them.

  6. #6
    ROG Guru: Brown Belt Array sk2play's Avatar
    Join Date
    Dec 2013

    I fixed my mom's ASUS computer recently by re-attaching the video cable to the LCD Screen. This required that I take off the plastic LCD bezel and remove 6 screws on her model to get to back end of the LCD screen in its raw form..

    This fixed the issue for a couple of months and then red streaks appeared again. After making sure the LCD Cable was firmly attached, I figure out the LCD was warped. Her fix was to push forward the two upper sides of the LCD screen toward her. This fixed it for her session on the laptop. Every time after closing the lid and re-opening it, she had to do that. Her laptop is a AMD dedicated GPU card type that does 1080p. I gave her mine and now get the excuse to get another gaming laptop.

    While I am not a ASUS technician, I have worked on Laptops as a benchtech for a decade. So, I am comfortable doing what I did.
    Last edited by sk2play; 04-20-2015 at 02:01 AM.
    Corsair 500R Case, H110 Hydro, 1200AX PSU, Asus Maximus Hero VI MB, Intel 4770K CPU, Gigabyte GPU GV-N98TWF3OC-6GD, G-Skill Trident 2400MHz 32GB, Crucial M500 960GB SSD, Seagate 6TB HDD x2, Creative SBZ to Denon AVR-4311ci - Infinity Primus 5.1 w/Klipsch Sub XW-300d, HP ZR30w 30" S-IPS LCD, W10 64bit

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