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  1. #1
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    G751-JY keyboard slugghish! (and other issues)

    Hello everyone, my first post here and my first asus laptop yay!

    Unfortunately i have to say that for a 2000 € laptop i'm having annyoing issues with this computer. I was thinking of this or MSI for my computer but all of the reviews said that the build quality and cooling of the asus is extremely good. And my desktop has always had asus monitors and graphics card plus all of the laptops on my workplace (purchased by me work just fine! Now for the first time i'm starting to regret my choice (unfortunately). My problems are of the following:

    -Laptops keyboard feels unresponsive. My typing speed is really fast and the keyboard seems to miss a letter here and there. I'm certain that i apply enough of pressure on the keys but still it feels like the I/O of the keyboard jams and it does not register the letter. It's usually if i'm writing a word that has two of the same letters in a row. This rant i'm writing on usb connected normal Logitech K120 keyboard and all of the letters that i write come on the screen fine. This is extremely annoying problem, so i was wondering that is anyone else having the same issues? I tried to read most of the threads that could have some answer or have people with an similar issues but came on empty handed.

    SOLVED FOR ME BY DISABLING INTERNAL POITING DEVICES FROM BIOS (im using external usb mouse)

    - Right top corner of the screen bezel is squeaky, like as if its loose and when i press on it it makes a clicking sound like it settles back. If i press about 1-2 inch left or down from the spot it clicks back up.

    CANNOT BE SOLVED WITHOUT SENDING MACHINE FOR MAINTENANCE, NOT A BIGGIE.

    - Also using the sound presets on the asus rog audio wizard make the speakers sound funny. If i click on any of the presets almost all of the bass is removed from the speakers (or headphones) and the sound goes completely crappy. If i click the asus rog audio wizard off it works fine. This issue came after i installed the latest drivers from asus site. I tried to revert back to earlier drivers but the problem is still there.

    - i have one stuck pixel on the right top side of the screen, tried JScreen to get rid of it but it did not help.

    CANNOT BE SOLVED WITHOUT SENDING MACHINE FOR MAINTENANCE, NOT A BIGGIE.

    - Subwoofer is giving out the front audio, not bass. Im currently only using headphones which work fine and waiting for a driver update.

    ASUS IS INVESTIGATING THE PROBLEM

    I know that the bezel issue is common and other people have it too.. its not an biggie even tho its not that top quality that reviewers wrote about and the audio system is having lots of problems and that asus knows about them (driver issues), im certain that the audio thingy will be fixed eventually. But this typing issue is the most annoying thing in the world (After that squeking chicken on youtube). Someone please help!!!!

    Kind regards
    Volo
    Last edited by Volador; 12-19-2014 at 07:21 PM.

  2. #2
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    I just did an full computer recovery back to factory settings. ROG audio wizard started to work after the reset. Music had nice bass etc. well then i went to asus site and installed the newest realtek audio driver and the rog audio wizard stopped working immediately. I can still select from the presets but the sound is really thin without bass. I also noticed that there is selections small, medium and large for the speakers. After the recovery i could click on them and the soundscape would change.. after the driver update i can't select them anymore and the sound is really thin without bass. Now the best preset is off.

    I wanted to use the recovery to see if this keyboard issue is affected by drivers that i had installed previously. I'll continue to use the computers own keyboard for a few days and see if i still get those random "key press not registered" issues.
    I

  3. #3
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    It seems that the problem persists. I read last night that some macro key software could make this problem so i removed asus macro key's utility but it did not help. Seems like im all alone with this problem?

  4. #4
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    To fix your letters not registering, go to charm bar > Settings > Change PC Settings > PC and Devices > Mouse and Touchpad > Touchpad

    Turn the delay OFF or to Short if you like the feature.

    It might be on medium.


    For your bezel, just take off the rubber foot, grab a Phillips head screw driver ( + ) and tighten it up a little. The foot will stick back in the slot when placed back in.


    P.S. Sorry for the late response, I'm not normally in the G751 realm, I'm more in the G750 area. Hope it helps your issue.
    Last edited by Darnassus; 12-06-2014 at 05:48 PM.

  5. #5
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    Hello Darnassus and thanks for the reply!

    I had the touchpad diasbled all the time. I use normal usb-gaming mouse. How does that touchpad delay affect the keyboard? The setting was on medium and i changed it to off. I'm not sure what its supposed to do? I'll try your fix and report if the problem is gone.

    There is a really small rectangle shaped rubber feet on the screen next to the spot where the bezel makes the clicking sound. About 1-2 inch away from it. There is a second similar rubber feet about 2 feet down from the spot on the right side of the bezel. I removed the other and there was no screw under it. They are really thin.. maybe on G750 model they are bigger and hide a screw under them?
    You can see them on this picture: http://o.aolcdn.com/hss/storage/mida...fullbleed3.jpg

    I think that on this model the front and the back of the screen is pressed together with those plastic rims that make the parts go together..atleast i cant see where they could have hidden screws in it.

    But anyways, thanks for the reply i'll try out your fix!

  6. #6
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    Oh wow you're right.. there's no rubber feet anymore. How weird.. I did not notice.

  7. #7
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    I can confirm that the problem persists, the keyboard feels sluggish and is not registering all of the key presses/letters i write.

    I've also noticed that i have an jammed pixel on the screen... trying to fix it with JScreen. I've contacted Asus on these problems and they are investigating (i sent some photos of the screen etc.).

  8. #8
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by Volador View Post
    I can confirm that the problem persists, the keyboard feels sluggish and is not registering all of the key presses/letters i write.
    I've also noticed that i have an jammed pixel on the screen... trying to fix it with JScreen. I've contacted Asus on these problems and they are investigating (i sent some photos of the screen etc.).
    Volador, the standard cure for this on the G750 series is to use Asus Gesture to disable the Touchpad when an external mouse is connected, and use an external mouse. That brings the keyboard into full response, you might give it a try on the G751.

    Click image for larger version. 

Name:	disable touchpad when external mouse connected.JPG 
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    The SmartGesture systray app looks like a tiny touchpad. After enabling the touchpad disable, and connecting a mouse, there will be a round red circle with an X in it on the icon.

    Please come back and let us know if that works

  9. #9
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    Hello hmscott and thanks for the reply. I had allready disabled the pad using the function key and the diasable pad key from the keyboard. I used the touchpad only for a moment when i got the computer, plugged in my gaming usb mouse and disabled the pad. I now selected that automatic pad disable too. I got e-mail from an different asus support person. Hes advice was to do a full recovery for the whole computer which i had allready done earlier (and had written of it to the support persons).

    Because i have done the full recovery reset and it did not help im assuming the problem might be hardware related. Not just sure how, but i asked the opinion of the asus support person about the keyboard and am waiting for an reply. Returning the computer to the reseller and getting an new one is hard here in Finland after 14 days which has allready passed (if you start the computer then basically you cant return it anymore to them and they will direct you to contact asus).

  10. #10
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
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    Quote Originally Posted by Volador View Post
    Hello hmscott and thanks for the reply. I had allready disabled the pad using the function key and the diasable pad key from the keyboard. I used the touchpad only for a moment when i got the computer, plugged in my gaming usb mouse and disabled the pad. I now selected that automatic pad disable too. I got e-mail from an different asus support person. Hes advice was to do a full recovery for the whole computer which i had allready done earlier (and had written of it to the support persons).

    Because i have done the full recovery reset and it did not help im assuming the problem might be hardware related. Not just sure how, but i asked the opinion of the asus support person about the keyboard and am waiting for an reply. Returning the computer to the reseller and getting an new one is hard here in Finland after 14 days which has allready passed (if you start the computer then basically you cant return it anymore to them and they will direct you to contact asus).
    Volador, disabling the trackpad when a mouse is plugged in has always worked on the G750, maybe it is something else here, or you have a bad keyboard - we haven't seen complaints yet for the G751 with this problem, I think you are the first.

    Perhaps it can be cured with PC Settings for the keyboard, or control panel, but I would guess you already tried those too.

    Do any of the new apps from Asus for tweaking the G751 have any keyboard settings sections?

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