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  1. #1

    Hardware problem I guess

    Here is a video of how it happened.
    Not sure what my problem is.
    My laptop is a 2 months old asus G73jh.
    Sometime when I put pressure on my laptop, my computer goes blue screen or crash.
    Sometime it would even go blue screen of death.
    I send my laptop to bestbuy geek squad but then they said all the hardware tests passed and it software problem (such as virus).
    You can see how the text is blinking an how it stop after I press my laptop.
    The crash/bluescreen only happens on random time.
    The crashs could be happening because of the heat but not enough to over heat the computer.
    Here the blue screen that I get :

  2. #2

  3. #3
    bob your link does not work

  4. #4
    so you only get these issues when you put pressure on the notebook? primarily the palmrest? if youre getting BSOD randomly, it could be bad memory.

  5. #5
    Is it possible to have a bad memory in a new purchase laptop?
    If so, is there anyway to test it out?

  6. #6
    ROG Member Array jeprira's Avatar
    Join Date
    Sep 2010

    Yes. It is possible.
    It can be bad memory. It can be memory badly installed.
    There are many programs out there, including one in Windows 7.

    Start here, but there are plenty of alternatives.

  7. #7
    I just ran a test on my memory and it didn't have any error message poped up.

  8. #8
    when did you get this notebook? can you just return it to the store and swap it for another one? it could just be a defective unit.

    you can also try mem test,

    but ive ran into situations where even memtest passes and it was still a result of the memory being the issue.

  9. #9
    Quote Originally Posted by Brian@ASUS View Post
    so you only get these issues when you put pressure on the notebook? primarily the palmrest? if youre getting BSOD randomly, it could be bad memory.
    Ya, sorry for not answering the question. I totally forgot about it.
    Yes. i get these issues when I put pressure on my notebook / laptop, which cause all the crushes and stuff.

  10. #10
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600
    Memory (part number)16GB DDR4
    Graphics Card #1GTX980
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Sounds like a defect to me. Can you take it to the vendor (bestbuy?) and show them that resting your hands causes a crash?

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