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  1. #1
    New ROGer Array
    Join Date
    May 2015

    Asus G-Series G750JX Battery RMA Issue

    Hi guys.

    I recently contacted Asus support for my g-series notebook.

    Originally this issue appeared to be a faulty battery - however it is something requiring me to send the machine in (RMA)

    Since early October (purchase date was 9/6/2014) the battery has been dying after maximum ten minutes. Battery indicator shows 84-86% life at the time, and issues no low battery warning in the lower right display. Asus tech support advised filling out an RMA and sending it in.

    I purchased the notebook at the store as well as an extended service plan. Am I able to arrange having it repaired at the local store? I can give you the case #, etc from Asus.Confused

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012

    You should move this thread to the correct forum

    Well it appears that you have secondary repair service, I would work with the Repair vendor, Or what ever the Secondary repairs service requires you to do. If you like you could get advise from cl-albert by PM message he is our Asus Customer Loyalty rep in these forum. Otherwise the rest of us are just users helping each other.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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