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  1. #1
    ROG Member Array HazGra's Avatar
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    G751JT beer spilled all over...

    Hi! Last night my ROG drank it's first glass of beer (let's hope it's the last one). Now it is working which is great but the buttons at the triangle between F8, space and shadowplay kinda stuck. I am looking forward to clean it, so i got a couple of questions:
    1. Are the motherboard an the other parts isolated from the keyboard? Waterproofing or something like that?
    2. Can i clean it myself? Is the keyboard easy accessible?
    3. Will my garancy keep if i open it? I haven't seen any guaranty patches on the outside...
    Thanks in advance for all responses

  2. #2
    ROG MASTER Array ROGTWAT PC Specs
    ROGTWAT PC Specs
    Laptop (Model)G751JY
    MotherboardIntel® HM87
    ProcessorIntel Core i7-4720HQ
    Memory (part number)16GB (2x8GB)
    Graphics Card #1nvidia GeForce GTX 980M
    Monitor1920x1080p IPS @85Hz
    OS Windows 10
    ROGTWAT's Avatar
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    Yes, you will lose your warranty upon opening anything other than the service hatch on the bottom of the chassis.
    ASUS G751JY | i7-4720HQ | GTX 980M | 16GB RAM | M.2 SSD + HDD | WIN 10

  3. #3
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Was it your beer you shared with your notebook?
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by HazGra View Post
    Hi! Last night my ROG drank it's first glass of beer (let's hope it's the last one). Now it is working which is great but the buttons at the triangle between F8, space and shadowplay kinda stuck. I am looking forward to clean it, so i got a couple of questions:
    1. Are the motherboard an the other parts isolated from the keyboard? Waterproofing or something like that?
    2. Can i clean it myself? Is the keyboard easy accessible?
    3. Will my garancy keep if i open it? I haven't seen any guaranty patches on the outside...
    Thanks in advance for all responses
    Quote Originally Posted by ROGTWAT View Post
    Yes, you will lose your warranty upon opening anything other than the service hatch on the bottom of the chassis.
    HazGra, first, buy more Beer!!

    Turn off your laptop and stop using it for now. Pull the internal drives to preserve the data / back it up.

    The G750's have sealed tops, so a keyboard replacement is worst case.

    The G751's aren't sealed on top, so liquid can drip all sorts of places, and it may take a little time to affect a problem. It's best to turn it off and dry it out and then send it for RMA.

    Asus has an accident coverage that should cover liquid spills, ask them:

    https://vip.asus.com <= create a login, register your laptop, file a Technical Inquiry asking Asus for help recovering your laptop integrity - ask for an RMA to fix the liquid spill (no need to mention Beer).

    BTW, for my G750's the included white keyboard paper cover is liquid resistant - liquid beads up on it (test yours off the laptop to make sure it is too). I have tipped a beer onto the G750JH, but that sheet repelled the beer and a quick 2 handed grab of the sheet and tipping it into a trash can saved the laptop. I rinsed off the white sheet and it is still in use today. It keeps dust and debris out of the keyboard.

    I don't use the built in keyboard/trackpad for this reason, keeping spills and crumbs and grease off the laptop. After years of wearing out keyboards and replacing them at $100 a pop, I realized an external wired/wireless keyboard is best.

    Please come back and let us know how it works out.
    Last edited by hmscott; 05-16-2015 at 12:06 AM.

  5. #5
    ROG Member Array HazGra's Avatar
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    Thank you for your fast reply. I am now awaiting response from Asus. Btw will this affect my guarantee because i also have the black screen problem if you are familiar with it. I thought i could bring it to RMA for this problem but now i don't know if they are going to recognize it as their fault and not consequence of the spill.

    P.S. It was my stupid, high friends beer to whom i told two times not to place there. Gotta send him back to England to work for a new one
    Last edited by HazGra; 05-16-2015 at 12:39 AM.

  6. #6
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by HazGra View Post
    Thank you for your fast reply. I am now awaiting response from Asus. Btw will this affect my guarantee because i also have the black screen problem if you are familiar with it. I thought i could bring it to RMA for this problem but now i don't know if they are going to recognize it as their fault and not consequence of the spill.
    P.S. It was my stupid, high friends beer to whom i told two times not to place there. Gotta send him back to England to work for a new one
    HazGra, the black screen problem is independent, but make sure to mention both issues on the RMA request so they know there are 2 problems to fix.

    Yup, friends with beer and a place to spill, are strongly drawn to each other

    For parties, I used to have a corner of the entry room cordoned off with bright tape, with a sign that said, Please Spill Drinks Here... surprisingly it worked.

    Drink spill karma is strong, fear for your friend and his expensive electronic devices...

  7. #7
    ROG Member Array HazGra's Avatar
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    Well it was just a LAN party, but we often drink at those, so i better think of more space for the guests than the cofee table and the desk...
    In any case I'll try the "spill zone" option, at least sounds fun
    Last edited by HazGra; 05-16-2015 at 01:29 AM.

  8. #8
    ROG Member Array HazGra's Avatar
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    "Thank you for contacting ASUS. I am sorry you are experiencing difficulties with your device.
    Unfortunately notebook products are not protected against spills and accidental damage unless stated otherwise. Byspilling liquids on your notebook, this will have voided the warranty. We aplogise for this inconvenience."

    What is the meaning of this?!? I don't have warranty now?
    Last edited by HazGra; 05-19-2015 at 02:57 PM.

  9. #9
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Yes is you didn't sign up for the 1 years Accidental insurance. Your buddy that spilled that beer owes you a new computer. Sorry I just noticed where your from. The Accidental insurance may not have been available to you. So I guess you'll be looking real hard at the buddy.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  10. #10
    ROG Enthusiast Array ELZZZORRO's Avatar
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    In regards to the laptop black screen; Did you set the refresh rate higher than 60 hz?

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