Edweird wrote:
I'd say that a lot of opinions would be influenced by what's around the machine itself, more abstract things like RMA experiences and information about the unit etc. (this much, I think, is obvious) I think these machines have consistent build quality and the community we have here is NOT a small pro for buying an ASUS product.
ASUS Support, RMA etc. are a different matter. So far i can say that ASUS support definitely needs work and I think it's ASUS's only true weakness before the competition. RMA process for me has been fast and painless.
Well, considering I'm going on month 4 of my purchase and haven't been able to game once on my laptop without a new problem happening.
I disagree with your conclusion that ASUS support is not a part of product satisfaction. Customer support is integral to a quality product and their failing to resolve customers issues in a timely and appropriate fashion is a big part of their customers not being satisfied with their product.
Customer service is a part of the end product.
So far, two pieces of ASUS software are failures(Backtracker and Gamers First III), the hardware is sub-par (Non NRKO keyboard, integrated video card on the board, integrated battery) and their tech support is a joke.
Tech support is not an abstract concept it's a value added piece of your product and ASUS apparently doesn't understand the concept of quality or customer service.
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