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  1. #1
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    G73 Reboot/Freeze/BSOD Issues

    I have been having issues with my G73 freezing, rebooting, or BSODing (almost always a usb bugcode error on the BSOD) pretty much since I bought it. The issue is intermittent, but annoying, I've tried for almost a year to troubleshoot it. I finally RMAed the G73, and just got it back.

    Well, back 1 day after RMA and already a BSOD and a hard freeze.

    ASUS replaced the cpu under warranty during the RMA, and also reinstalled the OS. So those aren't the issue.

    My problem again is:

    random freezing, reboots, and BSOD (usually a USB bugcode error).

    These events are always accompanied by an EventID 41 in the event viewer, which is a "Kernel Power" critical error, with the message "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    This issue does not happen when the cpu is under load (it maybe happened under load once or twice, but very infrequently). It happens almost ALWAYS when it is sitting idle, or doing "idle like" things such as email or browsing.

    This problem goes away with my cpu no-idle tweak, which is a registry edit that disables the cpu idle state; it basically ramps up idle cpu speed from 1.73GHz to 1.86 GHz. With this tweak enabled, never a crash, but the CAVEAT to that is the tweak heats up the cpu to the tune of 10 C hotter running temp (and that's at idle).

    THOUGHTS??

    Might it be motherboard, or maybe the power pack? Not sure it would be powerpack, though, I would expect crashes UNDER load, not under idle.

    I am going to RMA again, but wondering if anyone has thoughts on how I should approach ASUS on suggesting what the problem is. I would have thought they could check for a bad mobo.

    They claim on the report RMA sheet they stress tested my laptop for 1 day with no crashes, but like I said, usually under stress this issue doesn't happen, so I'm not surprised they had no issues during stress testing. I left it idle once I got it home, boom, hard freeze and a BSOD.

    I really still think the problem might be in the power saving functions, I'm just not sure how. I have disabled as many of those as possible in the control panel, but that does not help, so I'm thinking more of a hardware issue in this regards.

    Please let me know your thoughts.

    My G73 is pretty standard, I7-740, 8gb, SG 500 gb HDD, 460M gc, win7hp, no o/cing, no "mods"

    Thanks.

    nuke

  2. #2
    INzider
    Guest
    Hi! Try to update driver for the Realtek :

    But honnestly, mine still lock often, just a bit less. I really feel like having behing rob whit this **** (2k laptop). As you, after almost year of trying to fix this thing, I'm still stock whit it. I never tried RMA, because most of peeps still have the trouble afterwhile, so loosing my cpy for a week or a month wasent worth the assel.

    Wish you luck and if you find more let me know.
    Take care




    "
    Asus G73JH Freezing Fix

    If registry is fixed plus the laptop still freezes, you mgiht be with the issue called Asus G73JH lockup bug. To correct concern, head over to Realtek and download “High Definition Audio Codecs” where titled “Vista, Windows7 Driver (32/64 bits) Driver only (ZIP file)” and then the “ATI HDMI Audio Device”

    After downloaded the file, determine if you may have Realtek drivers and remove the earlier drivers to create a proper driver installation. You might want to install “ATI HDMI Audio Device” too.

    Asus G73JH freezing causing by creative drivers are standard issue on the internet from where the audio freeze around the last sound that it was making with sound continuously heard. Updating the audio drivers fixed the playback problem and hopefully it can’t design your Asus G73JH freezes anymore."

    http://www.bwithyou.com/article/882/...73jh-freezing/

  3. #3
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    I should have pointed out my G73 is a G73JW, although, I suppose the mentioning of the 460M was a giveaway.

    I'm not really convinced of a software issue, unless it is the P4G software, but like I said, I disabled almost everything.

    Other thoughts?

    Thanks.

    nuke

  4. #4
    ROG Guru: Black Belt Array JRd1st's Avatar
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    Did you go this route altrady - http://www.asusrog.com/forums/showth...eros-WiFi-Card ?
    Read the User's Manual for more info.



    G74SX-A1 BIOS 203
    Intel 6230 WiFi/BT
    LG E2350 LED LCD Monitor
    Intel Series 510 120 GB SSD

    Drivers, Apps and How To's
    Latest nVidia Drivers

    JRd1st on DeviantArt.com

  5. #5
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Can you supply more info on the Critical Errors in Event Log? Please report the Source, EventID, and exact text of the event. Do you get a BugCheck (Source) Event? If so, what is the BugCheckCode reported?

    Have you tried testing your RAM with memtest86 one stick at a time?

    From your workaround, it appears the problems occur when your system goes into a power saving state. Have you tried uninstalling Power4Gear, then rebooting the system?

    If my troubleshooting was actually indicating a USB problem, I would attempt to reinstall the Intel Chipset drivers using the
    -overall switch. See JRd1st's New Driver Sticky for instructions on installing the Chipset drivers.

    If you do choose to RMA again, be sure to describe your troubleshooting efforts to date and how to reproduce these issues IN STEP-BY-STEP EXCRUCIATING DETAIL. That is the only way you'll have a chance (and it's likely damn small anyway) of ASUS resolving your issue.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  6. #6
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    Here is the eventID from the event viewer:

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 28/11/2011 5:02:59 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Tantalum
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
    System
    Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /
    EventID>41</EventID
    Version>2</Version
    Level>1</Level
    Task>63</Task
    Opcode>0</Opcode>
    Keywords>0x800000000000002</Keywords
    TimeCreated SystemTime="2011-11-28T22:02:59.518414000Z" /
    EventRecordID>5497</EventRecordID
    Correlation /
    Execution ProcessID="4" ThreadID="8" /
    Channel>System</Channel
    Computer>Tantalum</Computer
    Security UserID="S-1-5-18" /
    /System
    EventData
    Data Name="BugcheckCode">254</Data
    Data Name="BugcheckParameter1">0x5</Data
    Data Name="BugcheckParameter2">0xfffffa80102b71a0</Data
    Data Name="BugcheckParameter3">0x80863b34</Data
    Data Name="BugcheckParameter4">0xfffffa8010fd6c50</Data
    Data Name="SleepInProgress">false</Data
    Data Name="PowerButtonTimestamp">0</Data
    /EventData
    /Event

    I haven't tested the RAM myself, ASUS reported no issues with the memory. I've never really considered the RAM, I've always thought my problem is too specific for a memory issue.

    I have not uninstalled P4G, but I have disabled most everything.

    As for USB, the BSODs report a USB bugcode error, and although not recently, my USB 2.0 Ports would stop working. Did not effect the USB 3.0.

    nuke

  7. #7
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Don't you get a "BugCheck" Source Event in the System Event Log with the BSOD? That's what I'd like to see.

    Can you elaborate on the "USB bugcode error"?

    The USB 2.0 port failures may indicate you need to re-install your Intel Chipset drivers as I mentioned previously.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  8. #8
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    I did get one bugcheck associated with one of the crashes: this is associated with a BSOD.

    Here is the data:

    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 28/11/2011 5:03:08 PM
    Event ID: 1001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Tantalum
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x0000000000000005, 0xfffffa80102b71a0, 0x0000000080863b34, 0xfffffa8010fd6c50). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112811-15007-01.
    Event Xml:
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
    System
    Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /
    EventID Qualifiers="16384">1001</EventID
    Version>0</Version
    Level>2</Level
    Task>0</Task
    Opcode>0</Opcode
    Keywords>0x80000000000000</Keywords
    TimeCreated SystemTime="2011-11-28T22:03:08.000000000Z" /
    EventRecordID>5529</EventRecordID
    Correlation /
    Execution ProcessID="0" ThreadID="0" /
    Channel>System</Channel
    Computer>Tantalum</Computer
    Security /
    /System
    EventData
    Data Name="param1">0x000000fe (0x0000000000000005, 0xfffffa80102b71a0, 0x0000000080863b34, 0xfffffa8010fd6c50)</Data
    Data Name="param2">C:\Windows\MEMORY.DMP</Data
    Data Name="param3">112811-15007-01</Data
    /EventData
    /Event

  9. #9
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    Well, an update on me freezing issues:

    I have RMA'ed by laptop twice. My experience with Asus CS was EXCELLENT, very quick both times, and they replaced practically EVERY component in my laptop except the HDD and the memory, albeit with the memory they checked it twice, each time the memory was ok.

    So, that said, you'd think my freezing issues have gone away.

    Well, err, no.........

    I am utterly convinced the issues is with Bill Gates, or more specifically, the piece of "software" he calls Windows 7.

    I also believe that both my "freezing after idle" issue and the "usb 2.0 ports not working after idle" are a subset of the same issue with Windows 7.

    I have searched long and tried different things:

    1. applying various MS hotfixes;
    2. removing all Asus "bloatware";
    3. installing new nVidia drivers;
    4. disabling gadgets;
    5. I have disabled ALL power saving features;
    6. I use a blank screensaver;

    All to no avail. When the computer is idle for a long time, randomly it will freeze - usually the screensaver freezes, sometimes the usb2.0 ports are frozen (but the touchpad works), or the system reboots (or a BSOD).

    Since the RMAs, the reboots and BSOD seem to have gone away, but the usb2.0 freeze resurfaced after a long absence, and the laptop has frozen at the screensaver after a long idle period.

    I will say, the length of time the computer sits idle before a freeze does seem longer now, but it is nonetheless very annoying.

    Here is a good post I found with many MANY people with the issues I describe (no apparent solutions, though):

    Windows 7 Freezes when Resumed from Idle due to Screen Blanking

    I would appreciate if this trigger something with anyone where there is a solution (I realize the above thread is old), that would be great.

    Other than that, I guess I only have two things left:

    1. Is to do a clean "boot" by disabling everything in msconfig. Of course, this would only tell me if something "is" an issue, but not what. I should point out I have very little other software installed.

    2. Do my own install on Windows 7 after reformatting the hard drive. Can anyone explain how I make a bootable DVD using the Win 7 DVD image I downloaded from Asus Rog forums? Right now, I don't have a burner program on my laptop, so I'd need a suggestion (preferably free program!!).

    Thanks.

    nuke

  10. #10
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    What screensaver are you using?

    Have you tried NOT using a screensaver and just use display power settings to turn off the display after 5 minutes?

    What Antivirus, AntiMalware, and Firewall software have you installed to your system?

    What other applications have you installed to your system?

    Do you see any Events or Warnings in the System or Application Event Log that can point us in a troubleshooting direction?

    You can use the ASUS-installed CyberLink Power2Go to burn an ISO image to DVD. Alternatively, you can search CNET's Download.com to find other freeware burner utilities.
    Last edited by dstrakele; 12-10-2011 at 12:44 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

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