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  1. #1
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    Notebook forum at: support.asus.com?

    Is it me or is there no support forum for notebook owners at support.asus.com?

    Or is this forum the place to go when you need support for asus notebooks?

  2. #2
    ROG Guru: Black Belt Array
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    I could be wrong, but my impression is that it's a user forum and has no more professional help than this one does.

  3. #3
    ROG Guru: Orange Belt Array Boosted_R's Avatar
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    this forum does have paid ASUS staff moderating this forum. So I would assume this is an offical ASUS forum.
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  4. #4
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    They both have "official" folks that weigh in occasionally, and both are sponsored by Asus, but I wouldn't call either one an actual Asus support service. 99% of the help just comes from other users.

  5. #5
    ROG Guru: Black Belt Array JRd1st's Avatar
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    This forum needs better moderation. The spammers are getting rampant.
    Read the User's Manual for more info.



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  6. #6
    Powered by ASUS ROG Array MatG PC Specs
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    This forum is indispensable, no doubt about that!

    But when i visit support.asus.com -as i would think many others do- then i click on "community" and i see some forums like: Announcements, Audio Cards, Graphic Card, LCD Monitors and etc.. But not any Notebook forum?
    The odd thing is that if i do a search on google, i get some hits that shows some links that says something like: vip.asus.com › Forum › Notebook › ..but you can't find it manually

  7. #7
    ROG Guru: Black Belt Array JRd1st's Avatar
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    Vip my ass. Nothing is less important at Asus than post-sale customer support. They make a big show, but when it comes to delivering support you get horror stories from their RMA victims.
    Read the User's Manual for more info.



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  8. #8
    ROG Guru: Orange Belt Array AQUASTEVAE PC Specs
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    now jr, you should try to open up, and express your feelings. holding back isn't healthy. don't be too shy to tell us how you feel.
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  9. #9
    Powered by ASUS ROG Array MatG PC Specs
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    Quote Originally Posted by JRd1st View Post
    Vip my ass. Nothing is less important at Asus than post-sale customer support. They make a big show, but when it comes to delivering support you get horror stories from their RMA victims.
    Damn..i have always been a proud asus consumer, but after i realized they don't care about keeping up a good support, i must say that the result is that i don't think i'll buy asus product again.

    Support is one of the thing i value alot when spend my hard earned money. I'm impressed that a big company like asus don't know that without support, you are nothing.

  10. #10
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    Quote Originally Posted by MatG View Post
    Damn..i have always been a proud asus consumer, but after i realized they don't care about keeping up a good support, i must say that the result is that i don't think i'll buy asus product again.

    Support is one of the thing i value alot when spend my hard earned money. I'm impressed that a big company like asus don't know that without support, you are nothing.
    And for many, that's the least of their sins. Poor quality control means that there are an awful lot of machines that ship with issues out-of-box. FOr the owners who end up with those units, the lack of follow-up support is more like salt in the wound.

    It's a real dilemma for me: I like Asus notebooks a lot when they're working right. And I haven't found another brand that I like better. But I REALLY hate patronizing huge corporations that don't give a rat's behind about their customers, and Asus has proven time and again that they don't.

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