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  1. #1
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    Exclamation ASUS accidiental damage warranty mailing address error

    purchased a new G74SX a little over a month ago, sent out the ASUS Accidental Damage Warranty (ADW) registration card a little over 2 weeks ago.

    last week, that very letter was returned due to unknown address. i doubled check the address and to make sure i made no mistake on the envelope.

    emailed aps_support@asus.com regarding this issue since last Thursday, but hasn't gotten a reply yet.

    did anyone experience the same problem when sending in their ADW?

    Thanks.

  2. #2
    ROG Guru: Black Belt Array JRd1st's Avatar
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    Par for the course with Ay-soos.

    You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.
    Last edited by JRd1st; 12-12-2011 at 04:32 AM.
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  3. #3
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    TAKI, did you get the address from this page?
    http://completewarranty.asus.com/Con...?type=Consumer

    Quote Originally Posted by JRd1st View Post
    Par for the course with Ay-soos.

    You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.
    Unknown address means it was returned by the USPS before it was delivered. Awesome that you took the opportunity to bag on ASUS when it wasn't even involved. I'll grant that ASUS screws up from time to time but the constant negativity just makes this forum an unhappy place to be.
    Last edited by xeromist; 12-13-2011 at 12:44 AM.
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  4. #4
    ROG Guru: Black Belt Array JRd1st's Avatar
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    It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

    I'm a cynic, what can I tell you.

    BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.
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  5. #5
    ROG Guru: Orange Belt Array Boosted_R's Avatar
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    Quote Originally Posted by JRd1st View Post
    It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

    I'm a cynic, what can I tell you.

    BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.
    Strange, my ADW card had the S/N sticker on it....... printed the stuff online and sent it with the ADW card blank.... took like 2 months though for future reference ( From canada, standard letter mail)

    ......I would just send it in again
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  6. #6
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    JRd1st, bad day?

    X...agreed.

    In my humble opinion...the best way is...here is the problem..here is the solution.
    Blame? Fault? Who Cares....resolve...move on....and U 2 lead the pack in helping...
    GLOBALstress..........hey HQ--how 'bout a round on the house...hahahahhahahaha...I love this bar.c.

  7. #7
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    i read in one of the reviews on amazon, that you get an extra year of the accidental warranty if you send in that card, is this true?
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  8. #8
    ROG Guru: Black Belt Array JRd1st's Avatar
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    Quote Originally Posted by chrsplmr View Post


    In my humble opinion...the best way is...here is the problem..here is the sulution.
    Ok, chrs. Here is the problem; G-series, especially G74 owners see what they perceive as widespread problems, manufacturing/design defects if you will, and nothing is happenning, plus no one at the manufacturer or support is saying anything. We also feel that no one that matters is listening.

    How does one get a solution?

    In my humble opinion, the company needs a liaison that communicates between us and the people that can get us results. Asus needs to blast a hole in "the Great Wall" and start communicating with the outside world; its' customers.

    -JR
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  9. #9
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    J................as usual....very good point....so they feel like they matter also...yes..agreed.
    I nominate You........with the passion you have for these things..
    and seeing that every single owner is satisfied.................yep....ur my vote... If I counted....liason..a teamROG Liason..
    that even sound right............
    the only one that ive seen stand by these more aggressivly is chastity..
    & he is still in training I think.................and of course X misses nothing.c.

  10. #10
    ROG Guru: Black Belt Array JRd1st's Avatar
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    Quote Originally Posted by chrsplmr View Post
    J................as usual....very good point....so they feel like they matter also...yes..agreed.
    I nominate You........with the passion you have for these things..
    and seeing that every single owner is satisfied.................yep....ur my vote... If I counted....liason..a teamROG Liason..
    that even sound right............
    the only one that ive seen stand by these more aggressivly is chastity..
    & he is still in training I think.................and of course X misses nothing.c.
    Everybody "matters" but we need to hear from/ talk to the ones that can also accomplish.

    Chastity's loss on tech matters was one thing, we muddle through and learn. But when she was taken away from us we lost our only conduit to the other side of "the Wall" and that's what it feels like, to me; a wall.

    Was Gary Key stifiled too, do you know?
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