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  1. #1
    New ROGer Array
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    is this a G551jm design flaw with the keyboard backlight not working at login page?

    got my G551jm just a month back. I have observed something just within 2 days after getting my laptop. The keyboard backlit doesnt get illuminated unless i login to laptop. now this is strange. Cos even to enter my password i need keyboard backlit, and unless i put password and login, the backlit doesnt start working.
    Does anyone have any feedback on this?

  2. #2
    ROG Enthusiast Array
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    That is normal. Most if not all recent laptops I've had doesn't turn backligh on before after login. Quite annoying, but so far I've not found any workaround.

  3. #3
    ROG Guru: Green Belt Array
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    The g751 does not have this behavior so I can't help you out here.. I imagine that there is an app running at login to control the backlight.

    You may have luck identifying this app then using SC or NSSM to launch it as a service, there are drawback to this i.e. if you want to interact with the app you would need to stop the service then launch it in the userland.

    NSSM: http://nssm.cc/
    SC: https://support.microsoft.com/en-us/kb/251192

    Set the service you create to launch at boot and you can have your back lights before login assuming the app doesn't throw a fit (there still will be some delay after boot).

    There are other ways of doing this, the above is perhaps the most accessible.
    Last edited by joshindaphils; 06-26-2015 at 06:59 PM.

  4. #4
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    Hi guys,

    Has anyone found a solution for this??
    It is really annoying, since most of the time i would use my laptop on low-light conditions, and i have to look for my phone or something similar to illuminate the keyboard... This should be on even during boot-up/bios... but i cant seem to find the option
    Any ideas?

  5. #5
    ROG Junior Member Array
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    Very frustrating when trying to log into the computer in low light situations. This is exactly the reason I have come into this forum... same exact problem it doesn't light up until after I log In. Once I log Into windows I can use the Function key and f3 and f4 to control the backlight brightness. But until then the keyboard is dark and in the dark it's a problem because the color they chose doesn't have enough contrast so I can't even see what I'm typing to log in and need my phone or other external light to see what I'm typing. The default should be on not off at the beggining.

  6. #6
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    Guys,

    I think i found a workaround.. its really working but now i believe its doing some funny stuff... maybe you can give it a try and confirm what i am seeing

    The solution was basically as stated by @Joshindaphils , to force the service to run at start up, however i used Task Scheduler as recommended on this post: http://forum.notebookreview.com/thre...513264/page-10

    Location: C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe

    After doing the above, it started working however i noticed:
    Backlit on login screen will take from 5 to 10 secs to kick in, but it does
    Keyboard will turn backlit off soon after login in, but it gets easily fixed after pressing the function key. I believe this has to do with the fact that now 2 Hcontrol processes are running, got to test this, disable one and confirm
    Start up and shutdown processes seem to take longer now, but this maybe a mere perception, please check if you experience the same

    Hope i helps
    Cheers

  7. #7
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    Quote Originally Posted by BestiaAgnostica View Post
    Guys,

    I think i found a workaround.. its really working but now i believe its doing some funny stuff... maybe you can give it a try and confirm what i am seeing

    The solution was basically as stated by @Joshindaphils , to force the service to run at start up, however i used Task Scheduler as recommended on this post: http://forum.notebookreview.com/thre...513264/page-10

    Location: C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe

    After doing the above, it started working however i noticed:
    Backlit on login screen will take from 5 to 10 secs to kick in, but it does
    Keyboard will turn backlit off soon after login in, but it gets easily fixed after pressing the function key. I believe this has to do with the fact that now 2 Hcontrol processes are running, got to test this, disable one and confirm
    Start up and shutdown processes seem to take longer now, but this maybe a mere perception, please check if you experience the same

    Hope i helps
    Cheers
    I use this solution but ad one option in task properties: "Stop the task if it runs longer than - 1 minute", now only one copy of HControl is running and everything works correct.

  8. #8
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    Quote Originally Posted by mariockr View Post
    I use this solution but ad one option in task properties: "Stop the task if it runs longer than - 1 minute", now only one copy of HControl is running and everything works correct.
    Nice! I will totally give it a try!
    It still fails to light up the keyboard sometimes at strat up.... not sure why

    I'm dealing with two different issues at this point, now
    1. The screen will turn to "warmer" colors... and its annoying, i haven't been able to find what is doing it
    2. The trackpad gestures are not really working, or they take like 10min to kick in....

  9. #9
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    The G752VY was doing the same thing until the last ATK package update. As soon as I installed that the lights come up so you can see to log in.

  10. #10
    ROG Guru: White Belt Array maf23's Avatar
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    GL552VW lights up prior to login with the new ATK driver as well, but you have to get it from the 752 model driver page. ASUS never put it on the GL552 driver download page. The version you need is: ATKPackage_Win10_64_VER100042. Works for Win 7 64 bit as well.

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