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Rog G751 power button long press (press and hold) action - nothing happens

scoobyy
Level 7

‎07-15-2015 08:31 AM - last edited on ‎03-06-2024 02:26 AM by Community Admin

Hi guys
I bought my laptop around 6 months ago and I never needed to force turn off it by pressing and holding the power button. But today I realized that long pressing my notebook's power button wouldn't turn it off like in other laptops I had. Is this normal? Or can I configure it from somewhere? Or is my notebook faulty?
Please have a look at this video
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joshindaphils
Level 11

‎07-15-2015 05:32 PM

It is likely you are hibernating or sleeping on power press, this is typically quicker than 10 seconds so you are not seeing the hard power off.

That is unless you are saying absolutely nothing happens when you hit your poser button... in that case you would have a defect.
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scoobyy
Level 7
In response to joshindaphils

‎07-16-2015 07:25 AM

joshindaphils wrote:
It is likely you are hibernating or sleeping on power press, this is typically quicker than 10 seconds so you are not seeing the hard power off.

That is unless you are saying absolutely nothing happens when you hit your poser button... in that case you would have a defect.


Hi Josh
Thanks for your reply.
Power button works fine for single, short presses ie- power on, sleep. It's the long press action I'm worrying about. If you press and hold the power button for 10 secs when windows is running nothing happens.
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Prostar_Compute
Level 9
In response to scoobyy

‎07-16-2015 11:54 AM

scoobyy wrote:
Power button works fine for single, short presses ie- power on, sleep.

Very unlikely that it's defective then. Check your power plan options in Windows; you can configure what the power button does in there (it could be set to "Do Nothing" at the moment, hence there being no response).

We customize Asus, MSI, and Clevo laptops!
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scoobyy
Level 7
In response to Prostar_Compute

‎07-18-2015 08:14 AM

Prostar Computer wrote:
Very unlikely that it's defective then. Check your power plan options in Windows; you can configure what the power button does in there (it could be set to "Do Nothing" at the moment, hence there being no response).

Configuring the power button is the first thing I tried. I've uploaded a video. Please review and give an advice.
https://youtu.be/Fkd3FsHc47k

Thanks
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scoobyy
Level 7

‎07-26-2015 08:50 AM

anyone else got any idea?
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amberkalvin
Level 7

‎07-27-2015 04:09 PM

I commented on your video; My suggestion is to try to change all of the options from Sleep, Shutdown, hibernate etc. to do nothing. Then hold the power button and see if it works.
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