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Need Assistance from Active Senior Rep

Snaptrap
Level 10

‎07-31-2015 08:17 PM - last edited on ‎03-06-2024 02:22 AM by Community Admin

I've been trying to contact someone who can help me in regard to a complex issue I'm having with my Asus ROG motherboard. This requires the addressing of a senior representative. Is there anyone I can contact?
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4 REPLIES 4

FZero
Level 7

‎08-01-2015 02:50 AM

I think Raja@Asus is a senior representative here on the forum but i'm not sure when he is online. You can try send him a private message. Here is a Link to his Forum profile : https://rog.asus.com/forum/member.php?3408-Raja-ASUS

Hope it helps.
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Snaptrap
Level 10

‎08-03-2015 07:11 PM

Not getting any help so it looks like I'll have to purchase a new board an return the old one. Then I'll sell the new board because I'm done with Asus. Returning to MSI.
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Praz
Level 13

‎08-03-2015 08:29 PM

Hello

Proper course of action for "complex issue" support is using one of the available options found at ASUS.com.
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Snaptrap
Level 10

‎08-04-2015 02:41 PM

Tried that. Contacted Peggy and Jolene for help. Neither responded. Jolene apparently doesn't work for Asus anymore. Contacted support and they just put me through the same RMA garbage that I went though with Peggy and Jolene. Now if I take photos of the board, support will just say that I caused the damage and refuse service since they conveniently can't find the previous RMA information to this board.
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