Results 1 to 9 of 9
  1. #1
    New ROGer Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    4

    G771JM headphone jack just quit

    I was using it earlier but then my game crashed (Skyrim crashing, go figure), and soon I discovered I couldn't get audio out of the headphone jack.

    When I unplug my external speakers or headphones sound comes out of the internal speakers alright but I can't get sound to come out of the audio jack. Have tried:

    1. Downloading new audio drivers, uninstalling / reinstalling, letting it reboot the 2 times it needed
    2. Made sure it wasn't muted
    3. The pop-up DOES come up when I plug in speakers or headphones and I AM selecting the right option, as well as double-checking the volume

    Any advice here?

  2. #2
    ROG Member Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    19

    I had this after updating the drivers, I fixed it by random!
    Went into device manager/sound and it popped up saying change in hardware detected a restart is needed, after a re-boot it was working again.

  3. #3
    New ROGer Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    4

    I gave up and shut the computer down completely for the night. In the morning, sound was back. Bizarre.

    Well I'm glad it's working.

  4. #4
    ROG Guru: Green Belt Array
    Join Date
    Dec 2014
    Reputation
    32
    Posts
    533

    Quote Originally Posted by Blindlookout View Post
    I gave up and shut the computer down completely for the night. In the morning, sound was back. Bizarre.

    Well I'm glad it's working.
    First step if attempting to resolve a computer issue: reboot.

  5. #5
    New ROGer Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    4

    Quote Originally Posted by joshindaphils View Post
    First step if attempting to resolve a computer issue: reboot.
    Well I'd already rebooted twice, that was the weird thing. Anyway...

  6. #6
    New ROGer Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    4

    Update - this happened again, this time not related to gaming. This has happened a few times.

    Rebooting has no effect, nor does reinstalling the drivers, but a full SHUT DOWN and reboot seems to bring everything back up.

    Weird glitch. The only thing I've noticed is that both times recently that it happened I was switching between audio programs and web browser windows playing audio... not sure if audio from multiple sources confuses the driver or something?

  7. #7
    ROG Guru: Green Belt Array
    Join Date
    Jun 2015
    Reputation
    17
    Posts
    610

    I had that problem years ago with a g71. It ended up being the jack shorting out. The tiny amount of voltage running through it when it switched sound sources eventually caused a hardware failure. I ended up using a usb sound card for like 5 bucks and it sounded better anyways. Maybe consider one or a usb headset. before yours goes aswell assuming its something like the same issue.
    3d printed parts and accessories for the G751. You know you want something better than OEM ->https://www.shapeways.com/shops/aeolisio

  8. #8
    ROG Member Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    24

    You know what's weird. I had same thing with my G751 yesterday. Well there was no game crash or anything I just plugged in headset to listen music....nothing. Quickly tried headset with other PC and it was fine. I tried everything from drivers and messing with settings but had no luck what so ever, it just didn't work. Was kinda pissed, went to sleep, woke up in the morning and it works again. WTF?

  9. #9
    ROG Member Array
    Join Date
    Aug 2015
    Reputation
    10
    Posts
    19

    I justed picked up a Geek Out 1000 for £119 due to a new version, my headphone jack can now take a running jump

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •