Results 1 to 8 of 8
  1. #1
    New ROGer Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    4

    AI Suite and Logitech Drivers don't play well together

    Hi Guys,

    Just a heads up if you're using a logitech keyboard with G-keys or something like a G13. If Ai Suite is installed the drivers for the logitech stuff will crash your PC. Uninstalling everything that has todo with AI suite allows the Logitech stuff to work.

    Here is link from the Logitech site for more information.

    https://forums.logitech.com/t5/Logit...t/td-p/1430510

  2. #2
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    7

    Thanks for the link. I was having some of the same issues.

  3. #3
    ROG Member Array Vertigo79 PC Specs
    Vertigo79 PC Specs
    Laptop (Model)Acer Aspire V15 Nitro
    MotherboardAsus Maximus VIII Hero
    Processori7 6700k (ordered)
    Memory (part number)G.SKILL F4-2666C15Q-32GVR, Ripjaws V (32GB, 15-15-15-35, 1.20v)
    Graphics Card #1Zotac GeForce GTX 970 AMP! Omega Edition (4GB)
    MonitorEizo FlexScan S2433W
    Storage #1Samsung SSD 850 PRO (256 GB - for OS and Programs), Samsung SSD 850 PRO (512 GB - for Games)
    Storage #2WD Red (6TB, 3TB), WD Green (2TB), WD Blue (500GB), Samsung HD103UJ (1TB)
    CPU CoolerNoctua NH-U12S
    CaseFractal Design Define R5 PCGH Edition
    Power Supplybe quiet! Dark Power Pro 10 750W
    Keyboard Microsoft Digital Media Pro Keyboard
    Mouse Logitech G602
    Headset Logitech G430
    Headset/Speakers Teufel Concept C 200 USB
    OS MS Windows 10 Pro
    Network RouterAsus RT-AC68U

    Join Date
    Sep 2015
    Reputation
    10
    Posts
    7

    Someone in the logitech forum has found out a (temporary) solution:

    I was having the same problems as everyone else in this thread. Using a G15 and G9x, z170 Pro Gaming, and i5-6600K

    Uninstall AI Charger +, USB 3.1 Boost, and MoBo Connect.

    Not sure which of those three it was causing the problem, but I know it was one of those three. I don't really care about any of those components either, so I'm not going to bother reinstalling them to figure out which one was the problem.
    I've restarted many times and everything is working without issue. I've even reinstalled the Logitech Gaming Software a couple times to make sure it would continue to work, and it does..
    So there is no need to uninstall the AI Suite completely.

  4. #4
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    19

    Uninstalling AI Charger, USB 3.1 Boost and Mobo Connect also worked for me... I uninstalled 1 at a time, and it only worked after uninstalling Mobo Connect, so I don't know if that's the culprit. I might try re-adding AI Charger and USB 3.1, but not right now, have had enough BSOD's for one week...

  5. #5
    ROG Member Array Vertigo79 PC Specs
    Vertigo79 PC Specs
    Laptop (Model)Acer Aspire V15 Nitro
    MotherboardAsus Maximus VIII Hero
    Processori7 6700k (ordered)
    Memory (part number)G.SKILL F4-2666C15Q-32GVR, Ripjaws V (32GB, 15-15-15-35, 1.20v)
    Graphics Card #1Zotac GeForce GTX 970 AMP! Omega Edition (4GB)
    MonitorEizo FlexScan S2433W
    Storage #1Samsung SSD 850 PRO (256 GB - for OS and Programs), Samsung SSD 850 PRO (512 GB - for Games)
    Storage #2WD Red (6TB, 3TB), WD Green (2TB), WD Blue (500GB), Samsung HD103UJ (1TB)
    CPU CoolerNoctua NH-U12S
    CaseFractal Design Define R5 PCGH Edition
    Power Supplybe quiet! Dark Power Pro 10 750W
    Keyboard Microsoft Digital Media Pro Keyboard
    Mouse Logitech G602
    Headset Logitech G430
    Headset/Speakers Teufel Concept C 200 USB
    OS MS Windows 10 Pro
    Network RouterAsus RT-AC68U

    Join Date
    Sep 2015
    Reputation
    10
    Posts
    7

    Maybe someone could test it. I would do it, but I'm still waiting for the CPU.

  6. #6
    ROG Member Array
    Join Date
    Aug 2016
    Reputation
    10
    Posts
    7

    i have exact the same issue but i only have a logitech mouse (g402 hyperion fury) and i have installed the logitech software.
    I get much bsods with aisuite installed and uninstalled it and now its fine.
    i have make a new thread with dumps: https://rog.asus.com/forum/showthrea...ng-AISUTE-Bsod

  7. #7
    ROG Member Array
    Join Date
    Mar 2016
    Reputation
    10
    Posts
    7

    I have the Logitech G910 Spectrum keyboard, the Logitech G502 Spectrum mouse, and the G933 Spectrum headset with AI Suite 3 installed. I have never had any issues with my PC crashing.

  8. #8
    ROG Enthusiast Array Subsider PC Specs
    Subsider PC Specs
    MotherboardMaximus Hero Alpha
    Processor6700k
    Memory (part number)F4-3200C14D-16GTZ
    Graphics Card #1Evga 1080 Gtx
    Monitor2x Asus 24" 2ms
    Storage #1M.2 950 Pro
    Storage #2Evo 850
    CPU Coolerold school Water
    CaseLian Li v2000b
    Power SupplySesasonic 1050
    Keyboard G15
    Mouse G5
    OS Win 10
    Network RouterAC1750
    Subsider's Avatar
    Join Date
    May 2016
    Reputation
    10
    Posts
    37

    I'm using a g15 keyboard and g5 mouse zero problems here ....

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •