Page 1 of 2 1 2 LastLast
Results 1 to 10 of 13
  1. #1
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    no headphones in sound upgraded to win10 gl551jw

    upgraded from windows 8 to windows 10. I cant for the life of me find valid drivers or figure out what I am doing wrong. I can not get my headphones to work.

    Keep in mind this is an inline mic port so I am using my samsung s6 headphones.. they were working fine with windows 8.1 and windows 7 pro and now I am on windows 10 pro and no luck.

    gl551jw


    UPDATE: FIxed... Resolution was to install windows driver in compatibility mode to windows 7 ran as administrator
    Last edited by Nogewdz; 09-14-2015 at 09:19 PM.

  2. #2
    ROG Guru: Yellow Belt Array Black Phoenix PC Specs
    Black Phoenix PC Specs
    Laptop (Model)Asus GL551JW
    MotherboardAsus Rampage V Extreme
    ProcessorIntel Core i7-5960X
    Memory (part number)2x Kingston HyperX Fury Black 16GB (4 x 4GB) DDR4-2133
    Graphics Card #1EVGA GeForce GTX 980 Ti 6GB Classified ACX 2.0+
    Graphics Card #2EVGA GeForce GTX 980 Ti 6GB Classified ACX 2.0+
    Sound CardRealtek ALC1150 (On Board Audio)
    Monitor3x Asus PA279Q
    Storage #12x Sandisk X300S 128GB 2.5" RAID0 (OS)
    Storage #24x Western Digital Black 750GB 2.5" RAID10 (Storage)
    CPU Coolerbe quiet! DARK ROCK TF
    CaseCooler Master Stacker 832
    Power SupplyCooler Master V1200
    Keyboard Asus M801 ​Keyboard -​ Red Switc​hes
    Mouse Asus ROG Gladius
    Headset Audio-Technica ATH-M50x
    Mouse Pad SteelSeries QcK XXL
    Headset/Speakers Audioengine A5+B Plus S8B Subwoofer
    OS MS Windows 10 Pro X64
    Network RouterNETGEAR R8000 Nighthawk X6
    Accessory #1 Roland UA-55 Audio Interface
    Black Phoenix's Avatar
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    152

    But you have sound without the headphones? didn't the volume from the headphone line is all the way down or muted? I know that it's a stupid question but since Windows 7 that the Sound Mixer have different settings of volume for the main, applications and other line ports.

    The Asus Support website under the drivers for Windows 10 didn't have any update for the Audio Ones.

  3. #3
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    they are connected but when they are plugged in they do not appear in the playback devices. I am prompted with some audio software from realtek and informs me of an analog jack being used and it asks me headphones headet or speaker out. I select headphones or headset and no audio nor speaker out just to test.. i cant do anything. i have sound through the speakers on the notebook but no support for the inline mic/headset port.

  4. #4
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,509

    I don't know if these W10 Realtek drives will help ,
    http://www.realtek.com.tw/DOWNLOADS/...own=false#High Definition Audio Codecs

  5. #5
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    Ive tried those thank you

  6. #6
    ROG Guru: Green Belt Array
    Join Date
    Jun 2015
    Reputation
    17
    Posts
    612

    Quote Originally Posted by Nogewdz View Post
    Ive tried those thank you
    Im assumiong you already checked mute and the volume settings along with different default and supported formats in the properties/advanced tab of the playback devices. If so you may want to try a mini tos optical out assuming the gl551 supports it as the g751 does. I have seen a headset jack recover from using the optical out and switching back to a headphone after.
    3d printed parts and accessories for the G751. You know you want something better than OEM ->https://www.shapeways.com/shops/aeolisio

  7. #7
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    I still don't have any audio or any signs that its recognizing my headphones in the right analog jack of my gl551jw I have sound but no sound from headphones still nor do the appear in the playback devices of my sound tabs. I don't want to go back to windows 8 and windows 7 is nice but I like windows 10

  8. #8
    ROG Guru: Yellow Belt Array Black Phoenix PC Specs
    Black Phoenix PC Specs
    Laptop (Model)Asus GL551JW
    MotherboardAsus Rampage V Extreme
    ProcessorIntel Core i7-5960X
    Memory (part number)2x Kingston HyperX Fury Black 16GB (4 x 4GB) DDR4-2133
    Graphics Card #1EVGA GeForce GTX 980 Ti 6GB Classified ACX 2.0+
    Graphics Card #2EVGA GeForce GTX 980 Ti 6GB Classified ACX 2.0+
    Sound CardRealtek ALC1150 (On Board Audio)
    Monitor3x Asus PA279Q
    Storage #12x Sandisk X300S 128GB 2.5" RAID0 (OS)
    Storage #24x Western Digital Black 750GB 2.5" RAID10 (Storage)
    CPU Coolerbe quiet! DARK ROCK TF
    CaseCooler Master Stacker 832
    Power SupplyCooler Master V1200
    Keyboard Asus M801 ​Keyboard -​ Red Switc​hes
    Mouse Asus ROG Gladius
    Headset Audio-Technica ATH-M50x
    Mouse Pad SteelSeries QcK XXL
    Headset/Speakers Audioengine A5+B Plus S8B Subwoofer
    OS MS Windows 10 Pro X64
    Network RouterNETGEAR R8000 Nighthawk X6
    Accessory #1 Roland UA-55 Audio Interface
    Black Phoenix's Avatar
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    152

    I will make a stupid remark but please bear with me:

    Normally Asus has an ATK ACPI driver that it's used for Power Control and most of the options that Asus PCs support (Asus Probe, On Screen Display, Keyboard Special Keys, etc). Asus released one for the Windows 10, had you installed it?

    It didn't have anything to be with the sound, that's it's controlled by their own chipset, but It doesn't bother trying, right? That's why I said that it's stupid, but since not having that driver makes lot's of functions of the notebook not working, you could try it please? I can do it because I still waiting some months to update from Windows 8.1, until all the shady things about the "Dial Home bits" are finally explained deeply and solved.

  9. #9
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    Quote Originally Posted by Black Phoenix View Post
    I will make a stupid remark but please bear with me:

    Normally Asus has an ATK ACPI driver that it's used for Power Control and most of the options that Asus PCs support (Asus Probe, On Screen Display, Keyboard Special Keys, etc). Asus released one for the Windows 10, had you installed it?

    It didn't have anything to be with the sound, that's it's controlled by their own chipset, but It doesn't bother trying, right? That's why I said that it's stupid, but since not having that driver makes lot's of functions of the notebook not working, you could try it please? I can do it because I still waiting some months to update from Windows 8.1, until all the shady things about the "Dial Home bits" are finally explained deeply and solved.
    not stupid. I have tried this and installed all available windows 10 files

  10. #10
    ROG Member Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    8

    Anyone please?

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •