Here's something fun i thought about. With so many people RMAing their laptops, it would be wise to make a mark somewhere like the service bay backside to let people know what was the previous issue with the laptop in case they get a refurbished one.
Example: 1 marker dot = screen issue, 1 dash = fan issues, 2 marker dots = overheating etc.
Each user should do this before RMAing their laptops so that the new owners know what to look for.
What do you guys think about this? Is it a good start/worth doing?