MarshallR@ASUS wrote:
I will forward this request to local US support.
I posted here in the "Rubber Feet" thread
http://rog.asus.com/forum/showthread.php?15264-Rubber-Feet&p=163652#post163652 I am having this issue with my G74SX (which is detailed in the above mentioned and referenced thread post). Support will not replace the rubber feet without making me mail away my entire unit (which is not a possibility because I use my unit daily to work and generate income). The eStore is not selling the feet for the G73 any longer, so I am left with solving this myself. This is EXTREMELY frustrating and disappointing to me. Asus has been the best in customer support and product support for years; what is happening to that? Is it really too much to expect that common replacement parts be made available online for purchase at least?
From a financial point of view: Asus could make money on replacement parts like this and avoid warranty repair costs.
From a product support point of view: This is where Dell and Alienware have the edge on Asus... they make many more parts readily available for purchase.
I have escalated my ticket (#2096859) to the Fremont, CA Office (main office). I hope that they will follow up with me, though I suspect they will not and I will have to follow up with them. We shall see...
