09-27-2015 01:07 AM - last edited 3 weeks ago by ROGBot
10-03-2015 03:49 PM
jcdss wrote:
So I have tried to clear CMOS and update the BIOS version. I have also done the mem-ok. Still, whenever I try to shutdown the computer, it is stuck at q-code 04. And whenever I try to restart the computer, it is stuck at q-code 02. In both cases, the monitor is off but the tower is still running. In addition, the reset button on the case does not work.
My build is
CPU: i5-6600k
Motherboard: Asus VIII Ranger
Memory: Corsair Vengeance LPX 16GB
Storage: Kingston HyperX Savage 240GB
Video Card: Asus GeForce GTX 970
Power Supply: Corsair RM650W
Please help me with my issue and also give me any suggestion for my build.
Thank you very much
10-13-2015 09:36 PM
Icemanjoker wrote:
Hello Mate,
I have exactly the same problem as you! I can login to Windows whithout any problems and start up my PC but cannot shutdown nor restart my rig.
A0 code is shown, the screen is all black and the restart / shutdown buttons are not responding at all.
It couldn't restart even during windows instalation!
Have tried all the available BIOS files.
Memory DDR4 2666 --> Memory test OK
6600K --> CPU Test OK
It has taken me more than 2 weeks to be able to find out that this damned board is causing the trouble.
We have given our money for a device which should work! Please FIX it ASAP, or give our money back.
Greetings,
An angry customer
05-04-2016 10:30 PM
05-05-2016 08:31 PM
MyDNA wrote:
My motherboard is doing something similar, but it does startup and restart within windows OK. It just doesn't shutdown fully all the time, it's an intermediate problem.
I've updated the BIOS to the latest version, without a fix. The reset button on the motherboard and the one one the case doesn't always work either.
It happens only after the shutdown problem. Other times it shuts down fully and I can reset it if I want to.
When it doesn't shutdown fully, the fans keep spinning and the power LED indicator is on. No HDD activity. I can not recall the codes that are displayed on the MB.
I'll check next time and update this post with the information.
I emailed ASUS about this problem and they replied stating that I need to try the MB in a different system to see if it still happens. I've tried re-seating the RAM,
using one stick at a time, changed the sticks around, used another VGA card, different power supply and after all that work, it still happens.
So the next step is to contact a David by email that the ASUS tech support suggested, to get a RMA number so I can return the MB to get it checked out/replaced.
This is a real bummer, because I need my desktop for work and I can not really afford time off due to no PC, OH well, demz the braikz.
UPDATE the shop I purchased the MB is going to replace it once David gives me the RMA number by email. Yohoo!!
05-06-2016 10:06 AM
05-06-2016 06:14 PM
Chino wrote:
Make sure you're running the latest BIOS. Uninstall AI Suite and the Intel RST software if you're using it. Clear your CMOS and test your system at stock default.
05-08-2016 01:08 AM
05-08-2016 01:56 PM
yamatosan wrote:
I still have a similar problem with shutdown.
Sometimes it works, sometimes it does not.
I suspected my PSU in the beggining, but even when i change it i have this problem.
And sometimes, after about 10min, I either get a BSOD and restart either it just restart without saying anything.
Could be mainboard or just a software problem - my OS is Win 7 x64 Pro.
P.S. : All settings at stock. And my network "initialization" taking 1min to start (i mean i enter OS and takes 1min to start).
05-10-2016 01:37 PM