Good day guys, I recently bought an ASUS Tactic PRO on a local store here in my country. Unfortunately they are not actually an ASUS certified store, they are just a simple computer shop who sells stuff. Though I can try and talk to them for replacement, but remains to be seen.
So on to the problem, I plugged in the ASUS Strix Tactic Pro keyboard on to my computer and it worked fine, so I decided to download its software / drivers. I downloaded the latest stable release (Not the newer BETA Version). During installation, it prompted me to also download the latest firmware as well, I suppose the new driver also requires the latest firmware so I clicked YES. I downloaded the latest stable release firmware as well who happen to be version 1.09 and theres a binary file, I opened it, It says click "INTO LOADER" and Press UPDATE to update firmware, and so I did. When its done, I clicked FINISH. It worked properly, I suppose the drivers and firmware update will work best after I restart my system. so the LED Lights flashed, and they didnt turned ON. 😞 after the boot process the keyboard isnt functioning anymore not it is detected. I tried it on another computer, it doesnt work. Also tried it on several laptops, NO LUCK AT ALL. I figured, it must be drivers so I downloaded and tried all of the rest of the drivers, NO LUCK. So the last thing that came into mind is the firmware, I think I should be reseting it to its factory default. Unfortunately, the firmware update program doesnt react at all, no buttons to be clicked (Buttons are grayed out).
The thing is, the keyboard doesnt light up, except the P1 P3 the M and the NKRO Lights. They are at the lowest possible dim lighting. I really think that the firmware is corrupted and I dont know how to reset it to factory default.
I have read a couple of people having the same problem as me, and doesnt seem to have a solution posted. Dont know how to contact ASUS about this either.