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10-04-2015 10:26 AM #1ROG Enthusiast Array
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G751jt Lid making noise when opening and closing lid
My new g751jt making a loud click sound when opening and closing the lid. It was perfectly fine just a while ago. I am so mad at asus for making this sorts of hardware.
did anyone else had this issue ? how to fix it ? please say don't say go to customer service .
Last edited by Nayem33397; 10-04-2015 at 10:57 AM.
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10-04-2015 10:29 AM #2ROG Guru: Orange Belt Array
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Please record the sound/video. My g751jy lid does "click" a little when I move it, not sure if it's the same as yours.
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10-04-2015 10:55 AM #3ROG Enthusiast Array
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10-04-2015 11:01 AM #4ROG Guru: Orange Belt Array
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You could open it up and see if all the screws are tight.did anyone else had this issue ? how to fix it ? please say don't say go to customer service .
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10-04-2015 11:03 AM #5ROG Member Array
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where are the screws ?
Originally Posted by Corporal
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10-04-2015 11:11 AM #6ROG Enthusiast Array
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where are the screws ? not seeing any nearby Originally Posted by Corporal
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10-04-2015 11:28 AM #7ROG Guru: Orange Belt Array
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Open the rear speakers cover, open the palm rest, unscrew 4 screws at the bottom of the display and remove the display cover. Then see if there are any untight screws that connect the display to the base.
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10-04-2015 11:43 AM #8ROG Enthusiast Array
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will I loose warranty if I do so? Originally Posted by Corporal
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10-04-2015 12:53 PM #9ROG Guru: Green Belt Array
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Sadly opening your laptop up in the manner Corporal is suggesting will void your warranty, such advice really should come with this disclaimer. Originally Posted by Nayem33397
On the flipside Asus has no way to determine that you have done so if there is nothing physically wrong.
It does kind of sound like there is unwanted play from a loose screw.
My advice is first to exchange the unit, if not feasible then to have warranty service done. I don't recommend self service as if you error in some way (i.e. scratch/dent some plastic) then you've potentially tossed your warranty which could lead to a very expensive repair later.Last edited by joshindaphils; 10-04-2015 at 12:57 PM.
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10-04-2015 01:20 PM #10ROG Guru: Orange Belt Array
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Chances are, there is no screw lose and it's just cheap plastic making noise. I don't recommend sending it to asus service, because it will take a long time and very likely won't fix anything. It's more likely that your laptop will be sent back with scratches or components missing. If it's just plastic, they will tell you it's normal and send it right back to you(after a few weeks).to have warranty service done
Self-service is the only way of fixing screen bezel putting pressure on the screen for example.I don't recommend self service
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