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RMA - How to Prepare upgraded G750 JS for Return?

liquidkey
Level 7

‎10-19-2015 03:49 AM - last edited on ‎03-06-2024 01:46 AM by Community Admin

Hi,

I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

Please help.

thanks.
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liquidkey
Level 7

‎10-19-2015 05:23 AM

Hi,

I got in touch with Support team and they confirmed that I need to send the laptop back with original components. If the laptop is sent with other components (e.g. additiona RAM or other drives which were not part of original spec) then they would be destroyed.

liquidkey wrote:
Hi,

I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

Please help.

thanks.
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toronto699
Level 13

‎10-19-2015 07:00 AM

if u send any part that is not original u will not get it back and u will be charged for the replacement parts to make it original , I leaned the hard way .. lol
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GottiBoi55
Level 10

‎10-19-2015 05:32 PM

liquidkey wrote:
Hi,

I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

Please help.

thanks.


Hi liquidkey, and welcome to the ROG forum.

You should replace all OEM products before sending your notebook for RMA service.
BTW, did you try to boot after removing the added RAM?
Most times RAM failure will cause issues that you explained in your posting here.
I would try starting your notebook without the added RAM first before sending in for service.

Good luck, and good gaming my friend!
GottiBoi55
Asus G750JZ-DS71 Windows 10 Pro (x64)
Intel® Core™ i7 4700HQ (2.40GHz)
Samsung 24GB Memory DDR3 1600 MHz SDRAM
SanDisk M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
Second Monitor: Sharp Aquos 32"
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