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  1. #1
    New ROGer Array
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    RMA - How to Prepare upgraded G750 JS for Return?

    Hi,

    I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
    Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
    But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

    Please help.

    thanks.

  2. #2
    New ROGer Array
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    Hi,

    I got in touch with Support team and they confirmed that I need to send the laptop back with original components. If the laptop is sent with other components (e.g. additiona RAM or other drives which were not part of original spec) then they would be destroyed.

    Quote Originally Posted by liquidkey View Post
    Hi,

    I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
    Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
    But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

    Please help.

    thanks.

  3. #3
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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    if u send any part that is not original u will not get it back and u will be charged for the replacement parts to make it original , I leaned the hard way .. lol

  4. #4
    ROG Guru: Brown Belt Array GottiBoi55's Avatar
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    Quote Originally Posted by liquidkey View Post
    Hi,

    I have G750 JS T4068H gaming laptop. I have upgraded this laptio with a SSD Drive and Additional RAM.
    Couple of days back it died. It wouldnt boot, no POST, no activity at all. So I raised a RMA.
    But now I'm confused as to how should I send it back. Should I send it as it is or raplce the SSD with the original HHD that came with it and remove the additional RAM?

    Please help.

    thanks.
    Hi liquidkey, and welcome to the ROG forum.

    You should replace all OEM products before sending your notebook for RMA service.
    BTW, did you try to boot after removing the added RAM?
    Most times RAM failure will cause issues that you explained in your posting here.
    I would try starting your notebook without the added RAM first before sending in for service.

    Good luck, and good gaming my friend!
    GottiBoi55
    Asus
    G750JZ-DS71 Windows 10 Pro (x64)
    Intel® Core™ i7 4700HQ (2.40GHz)
    Samsung
    24GB Memory DDR3 1600 MHz SDRAM
    SanDisk
    M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
    NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
    Second Monitor: Shar
    p Aquos 32"

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