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  1. #1
    ROG Member Array
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    G551JW RECOVERY ISO NEEDED urgently

    Hi,

    I loaded sims yesterday and came with a virus that corrupted my boot files.

    Which caused a black screen on startup - only the pointer would show.

    I tried using Asus troubleshooting to fix it on the boot menu but didn't help at all.

    Even tried making a recovery disc from another Windows 10 laptop but didn't help repair the boot files.

    So decided to reset and go with a recovery disk from ACER as thought the recovery partition would remain in tact - now I cant even access it and am stuck using a ****ty version of Acer Windows 7 as opposed to my ROG Windows 10.

    Laptop is an Asus ROg G551JW.

    If anyone has a recovery image they could send me I would appreciate it massively.

    Even if its Windows 8.1 I will upgrade it myself.

    PS Took it to the it shop down the road and they cant help.

    I really dont know what to do I just want my laptop back to normal....

  2. #2
    ROG Guru: Green Belt Array
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    I'm not sure if it's the same boot menu we're talking about but since Win10 has boot menu options disabled by default, here's something you can try doing. You can make a custom boot option in your BIOS settings and look for bootmgr.efi (in the limited number of folders you have access to) or something along those lines and force your laptop to boot to that. Depending on your settings this does one of 2 things - either give you the boot menu options that are no longer accessible via F5/F8 or boot into Win10 repair/maintenance mode. Either way, you can try booting into Safe Mode after that or just running Windows Repair, which would have probs fixed your issue since I assume it's too late for that now.

    You do know that you can upgrade to Win10 through Win7, right? Just clean it up first to get rid of all the Acer gunk.
    Last edited by Edweird; 10-19-2015 at 12:16 PM.

  3. #3
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    Thank you

    Hi there,
    Thanks for the reply appreciate it!

    I tried the boot into safe mode and tried running windows repair both didn't help.
    I also tried option 1 and it just seemed to take me in a loop.

    Ended up clicking reset as windows refrsh didn't work.
    Clicked the fast option so didn't clean my hard drive

    Before I go upgrading, can I install the asus drivers so that I can get my backlight back for the keyboard and the graphics and audio cards? Data is limited so thought using an asus rog recovery iso would bring most drivers back at once and can do a clean install from that?

  4. #4
    ROG Guru: Green Belt Array
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    If I recall correctly, Win10 ATK drivers (which is what you need for the keyboard stuff) are readily available for the G551, I had to install them on a friend's one and they worked fine after a Win10 install. Same for all the rest of the drivers, since it was a clean install on an empty drive - we just got them off the support site and it all worked fine.

  5. #5
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    Hi there,

    Thanks for your reply and suggestions.

    I have managed to get my laptop back to Windows 8.1 and working okish - ATK eys work. However keep getting this error when trying to install other drivers from the asus page:

    Bug Check 0x113: VIDEO_DXGKRNL_FATAL_ERROR

    Not sure if its cause of Nvida being the incorrect drivers but it happened when I tried to install the intel wireless driver too.

    PS I don't seem to have the option to upgrade to 10 :/

    Quote Originally Posted by Edweird View Post
    If I recall correctly, Win10 ATK drivers (which is what you need for the keyboard stuff) are readily available for the G551, I had to install them on a friend's one and they worked fine after a Win10 install. Same for all the rest of the drivers, since it was a clean install on an empty drive - we just got them off the support site and it all worked fine.

  6. #6
    ROG Enthusiast Array Anthony566 PC Specs
    Anthony566 PC Specs
    Laptop (Model)G752VY-T7049T
    MotherboardCrosshair V Formula Z AMD 990FX
    ProcessorAMD Piledriver FX-8 Eight Core 8350 Black Edition 4.00GHz
    Memory (part number)16 GB Patriot Viper 3 "Venom Red"
    Graphics Card #1MSI GeForce GTX 980Ti Gaming
    Monitor3 X Dell U2515H Monitors
    Storage #1Crucial M4 256GB SSD
    CPU CoolerCorsair Hydro H80i GT
    CaseCooler Master HAF X
    Power SupplyCorsair AX860i Digital ATX '80 Plus Platinum'
    Keyboard Corsair Gaming K70 RGB RAPIDFIRE
    Mouse Corsair Gaming M65 PRO RGB
    Headset Logitech G35
    OS Windows 10

    Join Date
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    For your Windows 10 upgrade just go here

    http://windows.microsoft.com/en-gb/w...n-tool-install

    and as you have already upgraded to windows 10 you can download and do a fresh install of windows 10 and when you get to the windows key screen just click past it and you system will authenticate with Microsoft once you are online.

    Remember to download all the Asus drivers as you will need to install them after the update.

  7. #7
    ROG Guru: White Belt Array AsSaSsInJ0HN PC Specs
    AsSaSsInJ0HN PC Specs
    Laptop (Model)GL551-JW
    MotherboardINTEL HM86 CHIPSET
    ProcessorIntel i7 4720HQ
    Memory (part number)16GB DDR3L 1.35v
    Graphics Card #1GTX 960m
    Monitor15.6 FHD 1080p
    Storage #11TB 7200rpm HDD
    Keyboard RAZER BLACKWIDOW ULTIMATE 2014 STEALTH EDITION
    Mouse RAZER DEATHADDER CHROMA 2015
    Headset/Speakers SKULLCANDY HESH 2 WIRELESS 7.1
    OS WINDOWS 8.1 64bit soon to WINDOWS 10 !!
    Network RouterKILLER LAN
    Accessory #1 ROG DOCK CUSTOM BUILT BY ME
    Accessory #2 ONE TAP TO POWER ON MY 2 LAPTOP RIG SETUP
    Accessory #3 EXTRA 2.1 HEAVY BASE GEEPAS AUDIO FOR MuSIC !
    AsSaSsInJ0HN's Avatar
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    Just download and install All Asus drivers frm asus website .

  8. #8
    ROG Guru: White Belt Array ZIXEL PC Specs
    ZIXEL PC Specs
    Laptop (Model)G551jw
    Motherboardg551 HM86 chipset
    Processori7 4720HQ
    Memory (part number)2133 , 16gb g.skill ripjaws ddr3
    Graphics Card #1Intel HD Graphics 4600
    Graphics Card #2Nvidia 960m 4gb OC
    Sound CardRealtek ALC668
    MonitorViewsonic XG2701 144hz
    Storage #11TB , 7200
    Storage #2MydigitalSSD 128gb msta mini
    Keyboard Corsair k63 wireless
    Mouse Zowie mico
    Headset Hyperx stinger
    Mouse Pad Logitech g640 cloud9 edition
    OS Win8.1/Win10/Parrot os dual boot
    ZIXEL's Avatar
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    I Need this too
    pls
    GG WP

    I can recommend >>> http://voltground.com

    I just play StarCraft II

  9. #9
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  10. #10
    ROG Guru: White Belt Array ZIXEL PC Specs
    ZIXEL PC Specs
    Laptop (Model)G551jw
    Motherboardg551 HM86 chipset
    Processori7 4720HQ
    Memory (part number)2133 , 16gb g.skill ripjaws ddr3
    Graphics Card #1Intel HD Graphics 4600
    Graphics Card #2Nvidia 960m 4gb OC
    Sound CardRealtek ALC668
    MonitorViewsonic XG2701 144hz
    Storage #11TB , 7200
    Storage #2MydigitalSSD 128gb msta mini
    Keyboard Corsair k63 wireless
    Mouse Zowie mico
    Headset Hyperx stinger
    Mouse Pad Logitech g640 cloud9 edition
    OS Win8.1/Win10/Parrot os dual boot
    ZIXEL's Avatar
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    And any iso for win8.1 64?
    GG WP

    I can recommend >>> http://voltground.com

    I just play StarCraft II

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