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  1. #1
    New ROGer Array
    Join Date
    Oct 2015
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    Been experiencing G551JM issues lately

    I bought my G551JM about 4 months ago at it was great. I upgraded to Windows 10 when it went live and haven't had any problems. I started experiencing issues when I went on a business trip to Frankfurt at the beginning of the month. Got to my hotel, took my laptop out of my hand luggage and opened it up. Everything was fine until I got a BSOD Driver Power State Failure. No idea what this was so I resumed my normal ways.

    It seems to happen when I don't have the laptop plugged in. Whether i'm playing games or browsing the internet. It'll be fine for 20-30 mins and then it'll BSOD. I've read online that maybe it's an Nvidia driver issue so I've updated those to the latest firmware (including the 358.59 hotfix)

    In the past week my laptop has started freezing whenever I start a game I get a notification "Nvidia windows kernel mode driver version 358.59 stopped responding and has successfully recovered". If I load up a game like Terraria I get the notification and the screen flickers and the sound slurs but I can carry on playing without any problems. As soon as I try and load a more graphic intensive game like Elite: Dangerous the game runs fine for a little while (about as far as the title screen) and then just seizes up.

    Not entirely sure what's going on as this has only happened recently. Nothing I can find on the internet gives a definitive answer as there seems to be variances and different solutions. Would it be a good idea to do a full factory reset or is there a simpler solution?

    Full specs are as follows:
    Intel® Core™ i7-4710HQ Quad Core Processor,
    Microsoft Windows 10 64-bit,
    8GB DDR3 RAM,
    750GB 7200RPM HDD,
    Dedicated GeForce GTX 860M 2GB Graphics#

    Thanks!

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
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    4,131

    I would roll back a couple of NVidia drivers until you find one that doesn't cause the issue?
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #3
    New ROGer Array
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    Oct 2015
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    Quote Originally Posted by Clintlgm View Post
    I would roll back a couple of NVidia drivers until you find one that doesn't cause the issue?
    As far as I know I never did an update, only ones I did were manual. Would this still be worth a try?

    Update: Rolled back. Games no longer freeze =]
    Last edited by FangedFreak; 10-26-2015 at 04:42 AM.

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,131

    Some times we have issues with the latest drivers from NVidia, It's worth a try since you haven't done anything else to cause the issue.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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