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  1. #31
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    I Still have this problem in here I try everything i can do still can't fix this problem!!!!!!!!!!!!!!!!!!
    anyone can help me!!!!!!!?
    os : windows 10 10586
    dirver:1.12
    Last edited by eewqtw; 02-14-2016 at 01:32 PM.

  2. #32
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    Same problem here.

    Win 10 64b

    i7-3770k
    Asus sabertooth z77
    16GB ram
    Gigabyte 980Ti g1

    I've tried in friend's PC and works fine, but not in mine T.T

  3. #33
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    Can you guys confirm if you upgraded from an older version or if the latest version of the software is the only version you installed?

    @eewqtw
    Can you please provide me with your full system specifications?

    We're suspecting the sound cutting issues may be caused by other PCIe devices, so if you have anything else installed on any of the PCIe slots, please list them as well.

    Thanks,
    Bahz

  4. #34
    ROG Member Array Nessunowin32 PC Specs
    Nessunowin32 PC Specs
    MotherboardAsus Sabertooth Z77
    ProcessorIntel I7-3770
    Memory (part number)Corsair Vengeance 16 GB 1600 Hz DDR3
    Graphics Card #1Asus GTX 680 (GTX680-DC2T-2GD5)
    Sound CardAsus Strix Raid DLX
    MonitorAsus MS238H
    Storage #1Samsung SSD 830
    Storage #25x HDD Western Digital
    CPU CoolerCorsair H100
    CaseCoolermaster Cosmos II
    Power SupplyCorsair TX750
    Keyboard Corsair K70
    Mouse Corsair M95
    Headset Sennheiser Game Zero
    Mouse Pad Sheet of plain A4 paper
    Headset/Speakers Asus Orion 2.0
    OS Windows 8.1 Pro
    Network RouterAsus RT-N66U with modem Digicom Combo CX

    Join Date
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    I connected the new sound card, installed the latest beta drivers.
    The above problem has been solved, the 'audio works smoothly, but other problems have appeared

    1) The surround is wrong, even if active, nothing changes
    1a) As above, the same reverb active or not there 'is no difference, I did not try the other functions but honestly I do not think they go ...
    2) The microphone works only at maximum volume would otherwise not hear anything (tested on steam)
    3) TeamSpeak sees the microphone but not your speakers or headphones, when you start an audio test appears this error:
    could not open device playback
    4) Every time I go into the control panel and open the audio section a warning message:
    "There were some problems caused by audio enhancements to the following device, turn off the improvements of the driver for this device?"
    I have always chosen not, but I do not know if it's changed.

    I write if I have other problems.

    ------------------------

    EDIT 1:

    Error log Teamspeak

    17/02/2016 20:48:11 Windows Audio Session Debug WASenDevice-enter
    17/02/2016 20:48:17 Windows Audio Session Error ERROR (-125 -2004287480): AUDCLNT_E_UNSUPPORTED_FORMAT
    17/02/2016 20:48:17 SoundBckndIntf Error C:/Program Files/TeamSpeak 3 Client/soundbackends/windowsaudiosession_win64.dll error: DEVICE_INITIALIZE
    17/02/2016 20:48:17 PlaySoundSet Error Error opening playback device to play test sound
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:48:19 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    17/02/2016 20:49:19 Windows Audio Session Debug WASenDevice-enter
    17/02/2016 20:49:19 Windows Audio Session Error ERROR (-125 -2004287480): AUDCLNT_E_UNSUPPORTED_FORMAT
    17/02/2016 20:49:19 SoundBckndIntf Error C:/Program Files/TeamSpeak 3 Client/soundbackends/windowsaudiosession_win64.dll error: DEVICE_INITIALIZE
    17/02/2016 20:49:19 PlaySoundSet Error Error opening playback device to play test sound
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    17/02/2016 20:49:21 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave

    ------------------------

    EDIT 2:

    I correct, the audio problem of cut is still there, it happens rarely, very rarely, but it is present.
    In about 45 minutes of video on youtube there will have been a total of fifteen seconds dumb.
    Last edited by Nessunowin32; 02-17-2016 at 11:19 PM.

  5. #35
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    Hi Nessu,

    Thank you for continuing to provide more information regarding this issue. I'll forward everything over to our audio team to look further into the issue.

    Best Regards,
    Bahz

  6. #36
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    Quote Originally Posted by Bahz View Post
    Can you guys confirm if you upgraded from an older version or if the latest version of the software is the only version you installed?

    We're suspecting the sound cutting issues may be caused by other PCIe devices, so if you have anything else installed on any of the PCIe slots, please list them as well.

    Thanks,
    Bahz

    Hi! I buyed one Strix Soar in December and had that problem. After some testings i returned it and buy another. Same problem.
    I have 2 PCIe devices:
    Nvidia geforce GTX 980ti G1
    Ethernet/wifi adapter.

    I have also test with old and new software version.

    Thanks!

  7. #37
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    Hi Sefir,

    Did you try using registry cleaner like CC Cleaner after you uninstall the older version before reinstalling the new version? (this is just worth a try)

    The sound cutting issue doesn't happen for everyone as we tested it on similar system and until now we still can't replicate the issue under the same operating system and using the programs provided by other users. We need all possible details so we can find out what's causing the issue, please kindly provide any other details, especially how the issues are occurring and what you were doing and on which software.

    Thanks,
    Bahz
    Last edited by Bahz; 02-22-2016 at 03:01 AM.

  8. #38
    ROG Member Array MadHarlekin PC Specs
    MadHarlekin PC Specs
    MotherboardAsus p9x79 pro
    Processori7-3820@4.2ghz
    Memory (part number)20gb
    Graphics Card #1R9 290 Windforce
    Sound CardAsus Strix Raid dlx
    MonitorAsus 28 L VN289Q LED H+D S
    Storage #1SanDisk 240gb ultra 2
    Storage #22x HDD 1Tb
    CPU CoolerNH-D14
    CaseFractal Design core 3300
    Power SupplyThermaltake 630w
    Keyboard Razer Lycosa
    Mouse Razer Abyssus
    Headset Sennheiser PC363D
    Mouse Pad Razer Sphex
    Headset/Speakers Sennheiser PC363D+JVC RX5020
    OS Win10

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    I own the Strix Raid dlx and observe the same issue with all drivers: From sound cutting which happens apparently only on longer videos and a additional problem with the microphone.
    The sound cutting also got less when i deactivated the google chrome hardware acceleration. I suspect a connection between the issue and graphicscards.
    The issue with the microphone only is connected with starting\closing a game and creates a crackling and very unpleasant noise. It does not happen always. It's is not depending if the game uses a microphone itself (Company of Heroes 2, H1Z1 and Rainbow Six Siege).
    To fix it i have to go to the Sonic Studio and change the Input Device from MIC->Line in and back.

    I used all Drivers but couldn't get rid of the issue.

    Specs:
    i7-3820
    p9x79 pro
    R9 290 Windforce
    630W Thermaltake PSU
    as headset: Sennheiser PC 363D

  9. #39
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    Thanks for sharing the information, I'll be sure to forward this over to our audio team and we'll be looking into this.

  10. #40
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    Quote Originally Posted by Bahz View Post
    Hi Sefir,

    Did you try using registry cleaner like CC Cleaner after you uninstall the older version before reinstalling the new version? (this is just worth a try)

    The sound cutting issue doesn't happen for everyone as we tested it on similar system and until now we still can't replicate the issue under the same operating system and using the programs provided by other users. We need all possible details so we can find out what's causing the issue, please kindly provide any other details, especially how the issues are occurring and what you were doing and on which software.

    Thanks,
    Bahz

    Hi, I tried the new version after Windows 10 clean installation. Both Asus Strix Soar I owned worked perfectly on my girlfriend PC but both never worked on mine.

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