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  1. #1
    ROG Member Array
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    Proper tech support?

    Is there a way to actually get proper technical support from Asus. I bought a Maximus Hero VIII Mobo and I have a technical issue. 4 out of 5 times while calling customer support I get an office in the phillipines and they seem to have no technical knowledge. I requested higher help and they said a "specialist" would call me and never did. I just want to know if my board is bad before I rip my whole system apart...or this is just how it is.

    I need specific help....as to whether its a faulty board or just the way it is....Because customer service specifically told me that I was NOT going to get RAID in the Bios with an M.2 installed.

    This bothers me because there are 4 other sata ports available and 2 asmedia sata ports....but none of them let me RAID...

    BECAUSE...once you select RAID over AHCI...the M.2 disappears

  2. #2
    Banned Array Hardliner PC Specs
    Hardliner PC Specs
    MotherboardASUS ROG RAMPAGE V EXTREME/U3.1 LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.1 Extended ATX Intel MOBO
    ProcessorIntel Core i7-5960X Haswell-E 8-Core 3.0 GHz LGA 2011-v3 140W BX80648I75960X Desktop Processor
    Memory (part number)G.SKILL Ripjaws 4 Series 64GB (8 x 8GB) 288-Pin DDR4 SDRAM DDR4 2800 (PC4 22400) F4-2800C15Q2-64GRK
    Graphics Card #1EVGA GeForce GTX TITAN X Hydro Copper P/N: 12G-P4-2999-KR
    Graphics Card #2EVGA GeForce GTX TITAN X Hydro Copper P/N: 12G-P4-2999-KR
    MonitorASUS ROG PG278Q 27" WQHD 2560x1440 144Hz 1ms DisplayPort Ergonomic BackLit LED G-SYNC Gaming Monitor
    Storage #1Intel 750 Series SSDPEDMW400G4R5 HHHL (CEM2.0) 400GB PCIe NVMe 3.0 x4 MLC Internal Solid State Drive
    Storage #2x2 Samsung 850 EVO 1 TB 2.5-Inch SATA III Internal SSD (MZ-75E1T0B/AM) in RAID 0
    CPU CoolerEK-FB ASUS R5E Monoblock - Acetal+Nickel; Alphacool Full Copper Rads - two 480mm and two 240mm
    CaseCorsair's Obsidian Series® 900D Super Tower Case
    Power SupplyCORSAIR AX1500i CP-9020057-NA 1500W ATX12V / EPS12V 80 PLUS Titanium certified Full Modular
    Keyboard ASUS STRIX TACTIC PRO Gaming Keyboard with Cherry MX Brown Switches
    Mouse Mionix Castor RGB Ergonomic Optical Gaming Mouse
    Headset Corsair Gaming VOID USB Gaming Headset Carbon (CA-9011130-NA)
    Mouse Pad RAZER Goliathus SPEED Edition Soft Mouse Pad - Extended
    OS Microsoft Windows 10 Pro | USB Flash Drive
    Accessory #1 TRACKIR 5 Pro Bundle: TrackIR 5 + TrackClip Pro
    Accessory #2 x12 be quiet! SILENT WINGS 2 PWM 120mm max.1500RPM/1 be quiet! SILENT WINGS 2 PWM 140mm max.1000RPM
    Accessory #3 EK-Dual DDC 3.2 PWM X-TOP (incl. pump) w/ optional 'Black' Sleeve Color

    Join Date
    Jun 2015
    Reputation
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    Posts
    832

    If you go to the 'Maximus VIII Motherboards' section of this forum and post your rig components (there may be a form for that . . .) and then name your specific issue(s), you should be able to get some community help.

  3. #3
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    Quote Originally Posted by Hardliner View Post
    If you go to the 'Maximus VIII Motherboards' section of this forum and post your rig components (there may be a form for that . . .) and then name your specific issue(s), you should be able to get some community help.
    Thank you...but thats the first thing I did...seems the same guy responds to everyone and reads off the website...not much help so far

  4. #4
    Banned Array Hardliner PC Specs
    Hardliner PC Specs
    MotherboardASUS ROG RAMPAGE V EXTREME/U3.1 LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.1 Extended ATX Intel MOBO
    ProcessorIntel Core i7-5960X Haswell-E 8-Core 3.0 GHz LGA 2011-v3 140W BX80648I75960X Desktop Processor
    Memory (part number)G.SKILL Ripjaws 4 Series 64GB (8 x 8GB) 288-Pin DDR4 SDRAM DDR4 2800 (PC4 22400) F4-2800C15Q2-64GRK
    Graphics Card #1EVGA GeForce GTX TITAN X Hydro Copper P/N: 12G-P4-2999-KR
    Graphics Card #2EVGA GeForce GTX TITAN X Hydro Copper P/N: 12G-P4-2999-KR
    MonitorASUS ROG PG278Q 27" WQHD 2560x1440 144Hz 1ms DisplayPort Ergonomic BackLit LED G-SYNC Gaming Monitor
    Storage #1Intel 750 Series SSDPEDMW400G4R5 HHHL (CEM2.0) 400GB PCIe NVMe 3.0 x4 MLC Internal Solid State Drive
    Storage #2x2 Samsung 850 EVO 1 TB 2.5-Inch SATA III Internal SSD (MZ-75E1T0B/AM) in RAID 0
    CPU CoolerEK-FB ASUS R5E Monoblock - Acetal+Nickel; Alphacool Full Copper Rads - two 480mm and two 240mm
    CaseCorsair's Obsidian Series® 900D Super Tower Case
    Power SupplyCORSAIR AX1500i CP-9020057-NA 1500W ATX12V / EPS12V 80 PLUS Titanium certified Full Modular
    Keyboard ASUS STRIX TACTIC PRO Gaming Keyboard with Cherry MX Brown Switches
    Mouse Mionix Castor RGB Ergonomic Optical Gaming Mouse
    Headset Corsair Gaming VOID USB Gaming Headset Carbon (CA-9011130-NA)
    Mouse Pad RAZER Goliathus SPEED Edition Soft Mouse Pad - Extended
    OS Microsoft Windows 10 Pro | USB Flash Drive
    Accessory #1 TRACKIR 5 Pro Bundle: TrackIR 5 + TrackClip Pro
    Accessory #2 x12 be quiet! SILENT WINGS 2 PWM 120mm max.1500RPM/1 be quiet! SILENT WINGS 2 PWM 140mm max.1000RPM
    Accessory #3 EK-Dual DDC 3.2 PWM X-TOP (incl. pump) w/ optional 'Black' Sleeve Color

    Join Date
    Jun 2015
    Reputation
    34
    Posts
    832

    Try typing keywords into your search engine--it may lead you to a more-helpful forum.

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