Hello,
I bought 6 months ago a G750JS, with WIndows 8.1. I did not pay attention enough to my friends' advices, anddid not backup anything at this time.
I migrated 3 months ago to Windows 10, but I am facing issues (especially with Touchpad and when computer goes to sleep, he restarts instead of waking up). Having crosschecked with friends, it started to happen after having upgraded drivers and softwares directly from the devices constructors (Intel for Chipset, IRST and MEI).
I tried then to use BackTracker to copy the recovery partition to a USB key, but it has disappeared ; maybe did I delete it when the upgrade to Windows 10 finished, I am not sure. If it was, I am paying for it now :'(
I tried to buy from Service Shop a Restore support, but none is available when I use my S/N.
So I have several questions :
- how to restore without recovery media available on Asus Service site ?
- is it possible to install a clean Windows 8.1 or 10, and then use the drivers and apps available on the support page for the G750JS ? Some of them are quite old, and I wonder once installed, if I can update them through the Windows Device Manager or using other tools (like Driver Booster).
- is there any risk to update drivers by using the "official" ones from the constructor, instead of the ones provided by Asus support site ?
- when I check on the main support site (
http://support.asus.com/download/options.aspx?SLanguage=en, not on my laptop support page) I noticed 2 things :
* when I search drivers or apps (not on my computer support, sometimes not the latest versions appear to be the most recent updated, is it a display bug ? Should I take the last version or the most recent ?
* some drivers contains some architecture names inside their name (e.g. Chipset_Intel_Broadwell_Win81_64_VER10020) or just a letter (e.g. Bluetooth_D_Broadcom_Win10_64_VER1201650), are they different from the same "raw" version drivers ?
Thanks for any reply which can help me, I would like not to send the computer to the service center just for this kind of things, as I am not sure the center will handle it.