Results 1 to 9 of 9
  1. #1
    New ROGer Array
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    4

    Asus Support Completely unavailable

    Hi all,

    I am having issues with my SWIFT ROG (as usual flickering and white stripes). I would like to place an RMA but I'm totally unable to reach out ASUS through the Contact Us form. No matter what I do, once I fill up the form and I click send the page simply gets stuck without proceeding any further.

    I tried to open an RMA on the European RMA Service but as soon I send the form I get this error from the server:

    Click image for larger version. 

Name:	servererror.jpg 
Views:	5 
Size:	266.8 KB 
ID:	53816

    Guys...help...does anybody have any idea what I could do next?

    Thanks.

    Giovanni

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,357

    Hello johnnystark

    Is there a phone number you could try? Maybe get in touch with Asus global or international warranty?

  3. #3
    ROG Guru: Green Belt Array AkaNe0 PC Specs
    AkaNe0 PC Specs
    MotherboardMaximus X Formula
    Processori7-8700K
    Memory (part number)G.skill Trident-Z RGB
    Graphics Card #1Strix GTX 1080 Ti
    CaseOpenBenchtable
    Power SupplySeasonic PRIME Platinum 1000W
    Keyboard ROG Claymore
    Mouse ROG Pugio
    AkaNe0's Avatar
    Join Date
    Jun 2014
    Reputation
    19
    Posts
    566

    Hi johnnystark,

    Which model of ROG Swift do you have problem with?

    You may try again in a few hours to fill in the form again as we must had a server problem.

    Let me know if you still meet some issue.
    And don't forget, Keep pushing it !

  4. #4
    ROG Guru: Orange Belt Array
    Join Date
    Jun 2015
    Reputation
    21
    Posts
    432

    Most likely due to the spam as the forum was heavily attacked by Korean spam bots for most of the day. It seems to be working now.

  5. #5
    New ROGer Array
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    4

    Quote Originally Posted by AkaNe@Asus View Post
    Hi johnnystark,

    Which model of ROG Swift do you have problem with?

    You may try again in a few hours to fill in the form again as we must had a server problem.

    Let me know if you still meet some issue.
    I have the ROG PG278Q. I bought it in August 2014 and it was replaced in October 2014. I have tried again to submit my RMA on the European website but I got the same error today

  6. #6
    New ROGer Array
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    4

    Quote Originally Posted by InfernoStorm View Post
    Most likely due to the spam as the forum was heavily attacked by Korean spam bots for most of the day. It seems to be working now.
    Still not working

  7. #7
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,357

    You can private message her and let her know, you may get a quicker response. At least I think Akane is a she.

    Click on her name above her avatar.

  8. #8
    New ROGer Array
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    4

    Quote Originally Posted by Nate152 View Post
    You can private message her and let her know, you may get a quicker response. At least I think Akane is a she.

    Click on her name above her avatar.
    Thanks Nate, I'll do that!

  9. #9
    ROG Guru: Green Belt Array AkaNe0 PC Specs
    AkaNe0 PC Specs
    MotherboardMaximus X Formula
    Processori7-8700K
    Memory (part number)G.skill Trident-Z RGB
    Graphics Card #1Strix GTX 1080 Ti
    CaseOpenBenchtable
    Power SupplySeasonic PRIME Platinum 1000W
    Keyboard ROG Claymore
    Mouse ROG Pugio
    AkaNe0's Avatar
    Join Date
    Jun 2014
    Reputation
    19
    Posts
    566

    I will help you to get through the RMA process.
    And don't forget, Keep pushing it !

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •