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GL752VW screen goes black.

ColdNorthMenace
Level 7

‎11-26-2015 11:04 PM - last edited on ‎03-06-2024 02:50 AM by Community Admin

So, I have an issue where sometimes my screen just goes black on my GL752VW. Randomly it will just stop showing image, but the sound will continue. I have a friend who says this has been an issue here and there with ROG laptops. This does not seem to matter whether it's during gaming or during OS work. Should I just bring it back to the store, or is there something I can do to fix the issue at home. I absolutely love the laptop, but I can't just have it stop working on me like that.

I have uninstalled and reinstalled all the GPU drivers, Intel and nVidia.
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11 REPLIES 11

ColdNorthMenace
Level 7

‎11-27-2015 08:10 PM

I figured it was a hardware fault. I exchanged the laptop.
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mocoyR
Level 7
In response to ColdNorthMenace

‎12-31-2015 05:55 PM

I also have a gl752vw and it happened to me 3 times but only for a few seconds. When your laptop goes black screen does it recover? I want to know if my laptop has hardware defects before its too late.
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prototype89
Level 7
In response to mocoyR

‎01-01-2016 09:40 AM

mocoyR wrote:
I also have a gl752vw and it happened to me 3 times but only for a few seconds. When your laptop goes black screen does it recover? I want to know if my laptop has hardware defects before its too late.


I had this happen to me, except my device would stay black and wouldn't recover until a restart.
i updated the bios and so far I've not experienced any more blackouts.
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Richcraft
Level 7
In response to ColdNorthMenace

‎01-02-2016 07:39 AM

ColdNorthMenace wrote:
I figured it was a hardware fault. I exchanged the laptop.


If it happens again, there have been reports on the forums as indicated by prototype that a bios update has eliminated this problem. The latest bios updates for the GL752 can be found at: http://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-GL752VW/HelpDesk_Download/

And here are the instructions on how to complete the bios update per the manual. Note: You'll need a flash drive.

54476
54477
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mocoyR
Level 7
In response to Richcraft

‎01-07-2016 09:41 AM

what are other means to save the file. Is it ok to use usb? sorry I'm a newbie for this kind of stuff
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mocoyR
Level 7
In response to mocoyR

‎01-07-2016 11:22 AM

pls help. after I updated the bios 210 the backlight of the keyboard is not working.
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ATR-42
Level 9
In response to mocoyR

‎01-07-2016 01:30 PM

mocoyR wrote:
pls help. after I updated the bios 210 the backlight of the keyboard is not working.


have you tried reinstalling the ASUS ATK drivers again?
i9 14900k, z790, GTX 4090, Azoth
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rathaROG
Level 7

‎02-02-2016 01:25 AM

My friend laptop GL752VW has this problem too. Black screen suddenly while using and I can't do anything with it. Force close Windows, and press the power button, nothing show on the screen even backlight key.
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nandodean
Level 7

‎02-02-2016 01:40 AM

Mine turns black when I put some electronic device just in the gap to the left of the touchpad, under the keyboard. But as soon I put the electronic device off, it shows the image regulary. Has happened with ipad, iphone.... Still doesn't happen all the time. Must be some EM field, or maybe the closed-screen detector.
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