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  1. #1
    ROG Guru: White Belt Array nircc's Avatar
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    dying for help - need some "global" asus service. someone who can move things for me

    i know i asked this b4 but im so lost guys
    im begging for help here

    I LIVE IN ISRAEL <

    my pg278q died a month ago (it was my second unit because the first failed)
    short things . asus told me they cant fix it so they offered me a credit voucher to buy anything i want from the disitributor
    which was good because i wanted to get the pg279q instead

    two weeks ago i placed an order for the pg279q and been told that it should arrive very soon like a matter of days

    its been two weeks alrdy and still no monitor
    but the funny thing is they told me its might take another month and a half !!!!


    i had enough ! ASUS is laughing at me
    im over a month without a monitor! a monitor that i paid so much on it

    AMAZON sells the pg278q for 730usd
    in ISRAEL i had to pad 1.1K USD!!!!

    so im asking for your help guys ! i need someone in ASUS offices that can help get my money back!!!! i just cant do it anymore
    every guy i talk with is lying to me !they think they can tell me "wait another month a half" and ill just do it

    i tried to call US ASUS Support but they cant help me . i tried contact one of the guys here and he was so nice but sadly not able to help me

    is there any 1 i can call to get my money back ? jusst give me my money back so i can get a new monitor already ... im so desperate :{
    Last edited by nircc; 11-30-2015 at 08:25 PM.
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
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    PM this Asus Employee , Asus Loyalty Rep
    https://rog.asus.com/forum/member.php?105838-cl-Albert

  3. #3
    ROG Guru: White Belt Array nircc's Avatar
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    Quote Originally Posted by toronto699 View Post
    PM this Asus Employee , Asus Loyalty Rep
    https://rog.asus.com/forum/member.php?105838-cl-Albert
    i already talked with albert and he was not able to help me
    he was very nice and it was a pleasure talking to him
    but again im not in the US
    Last edited by nircc; 11-30-2015 at 08:25 PM.
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

  4. #4
    ROG Guru: White Belt Array nircc's Avatar
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    comeon guys
    i need your help please

    im 20minutes on the phone fighting with asus support for a full refund

    the support manager dont want to talk with me (they lie that he is not there suddenly)
    after yelling and almost getting a heart atk they told me the manager will call me whitin the next 1hour

    and that they asked for a full refund but its gonna take a day at least to get answer - which i find stupid . i worked in many places
    when a costumer wanted a refund because he was not stasfied we got him a refund few minutes after he arrived the store

    so again they want me to wait another few days to get a god damm answer
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

  5. #5
    Moderator Array Nate152 PC Specs
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    Hi nircc

    I strongly urge you to edit the swear words from your post, another forum member recently got banned for posting swear words.

    Sorry to hear you are having issues with your monitor and want a refund. You've done the right thing by contacting asus support for your region. If the RMA/refund process isn't going as smoothly as you like try contacting Akane@Asus or Bahz, they may can help get things moving along.
    Last edited by Nate152; 11-30-2015 at 07:27 PM.

  6. #6
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
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    Last edited by toronto699; 11-30-2015 at 07:48 PM.

  7. #7
    ROG Guru: White Belt Array nircc's Avatar
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    Quote Originally Posted by Nate152 View Post
    Hi nircc

    I strongly urge you to edit the swear words from your post, another forum member recently got banned for posting swear words.

    Sorry to hear you are having issues with your monitor and want a refund. You've done the right thing by contacting asus support for your region. If the RMA/refund process isn't going as smoothly as you like try contacting Akane@Asus or Bahz, they may can help get things moving along.
    hey nate i edited my posts and thanks for the support man . im so angry you have no idea how they lie to me again today when i called the support center. i feel like they hurt my health with all the anger i've been through

    thanks again m8 !
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

  8. #8
    ROG Guru: White Belt Array nircc's Avatar
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    Quote Originally Posted by toronto699 View Post

    hey : ) will PM them right now with my story thanks~
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

  9. #9
    TeamROG Moderator Array xeromist PC Specs
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    Didn't you place the order through a 3rd party distributor/vendor? If so, ASUS won't be able to issue you a refund since the distributor has your money, not ASUS. Maybe I'm misunderstanding the situation and if so I apologize.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  10. #10
    ROG Guru: White Belt Array nircc's Avatar
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    Quote Originally Posted by xeromist View Post
    Didn't you place the order through a 3rd party distributor/vendor? If so, ASUS won't be able to issue you a refund since the distributor has your money, not ASUS. Maybe I'm misunderstanding the situation and if so I apologize.
    i placed my order from the offical asus distributor in my country
    if you go to asus website ans search my country you will find the company i ordered the monitor from

    so i dont think there should be a problem refund me ...
    FractalDesign Define R5~ Asus Maximus VII HERO~ i7-4790k@ 4.7 GHz. ~ GTX 980 Ti G1 Gaming ~ 16 GB Kingston HyperX 2400 HZ. ~ Samsung 850EVO 1TB SSD ~ Asus CD/DVD reader/writer ~ Coolermaster V Series 1000W~ Noctua NH-D15+ Noctua NH-A14 FLX x3

    ROG SWIFT PG278Q GSYNC
    Steelseries APEX M800
    Logitech G303
    Roccat HIRO

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