12-03-2015 04:06 AM - last edited 3 weeks ago by ROGBot
12-03-2015 11:00 AM
jaydee79 wrote:
Thank you for contacting ASUS Customer Service.
My name is DELETED and it is my pleasure to help you with your problem.
Unfortunately I am afraid that this SAMSUNG 950 PRO M.2 512GB PCI-Express 3.0 SSD hasn't been tested on this G752VL notebook, so we couldn't completely ensure the compatibility.
Currently the SSDs have been tested on this notebook are SAMSUNG/MZVPV256HDGL-00000 and SAMSUNG/MZVPV512HDGL-00000
G752VT SSD M2 2280, for your reference.
01-16-2016 07:26 PM
First off I’d like to apologize for your inconvenience. I will be more than happy to advise you.11:10 pm
Please be advised that its the Samsung 950 that is compatible as oppose to the SM951 what you confirmed in the above link provided
01-17-2016 11:35 AM
01-17-2016 02:37 PM
01-17-2016 03:09 PM
01-18-2016 10:28 AM
01-18-2016 10:45 AM
mpedersen wrote:
Well now I, as a consumer who's out a lot of cash, am ticked.
I did the BIOS update as directed...the 951 drive is still not recognized.
Here is the response from the chat person I got just now:
"Shadeene R.
Very sorry, Matt.
Dismantling the computer and removing its internal components is not supported over chat/phone Technical Support. Matt, you can seek the help from a certified computer technician or computer shop for assistance. Best Buy happens to be an Authorized Service Provider of ASUS. They have all the tools and resources to service your PC, at your convenience."
Are you kidding me? It's a brand new laptop not recognizing a DRIVE that it is SOLD as supporting. Now I'm pissed.
01-18-2016 09:35 PM
golomb13 wrote:
I do have exactly this drive, works like a charm, you might have a unit defect, tried to connect to second pcie port?
01-18-2016 11:26 PM