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PC randomly restarting itself. Kernel-Power ID 41 Error 63

GodChris
Level 7
Hello I need some help here as I tried google already and my final solution was to come here and check if anybody here has any knowledge on this problem I'm having

I came to the conclusion that it only happens when I'm playing, because I have had it run for 4 hours while watching Netflix and no random restarts, but when I
play (World of Warcraft) 5-10minutes in my computer restarts.

I have already followed https://support.microsoft.com/en-us/kb/2028504 this link's solution and it's still persisting for me.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2015-12-31T06:42:49.635722900Z

EventRecordID 4759

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Abbott

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

I do not OC my computer. I have checked my temperature and they are all normal for the Motherboard/VideoCard/PSU.

Motherboard: Maximus VIII Hero
Video Card: Asus GeForce GTX 980i Poseidon
OS: Windows 8.1 64bit Profesional
CPU: Intel i7-6700k

QUICK EDIT: I DO NOT GET BSOD'S, it's just a random restart.
14,192 Views
21 REPLIES 21

DarkStone
Level 7
Does it do it with one stick of RAM installed? Or have you tried that?

DarkStone wrote:
Does it do it with one stick of RAM installed? Or have you tried that?


Already tried that as well. Sorry for late answer, it's been busy today.

Chino
Level 15

Chino wrote:
List your complete system specifications. Also state if all your components are brand new.


ALL my components are brand new and I bought them via Amazon/Newegg.

Processsor (CPU): Intel Core i7-6700k Skylake Quad
Video Card: Asus GeForce GTX 980i Poseidon
PSU: EVGA SuperNOVA P2 850W 80+ Platinum Certified Fully-Modular ATX Power Supply
STORAGE #1 SSD: Samsung 850 EVO-Series 500GB 2.5" Solid State Drive
Storage #2 HD: Western Digital BLACK SERIES 2TB 3.5" 7200RPM Internal Hard Drive
Memory: G.Skill Ripjaws V Series 16GB (2 x 8GB) DDR4-2133 Memory
Motherboard ASUS Maximus VIII Hero
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
OS: Windows 8.1 64bits

Chino
Level 15
1. Are you using the latest BIOS for the motherboard?

2. Did you install your memory modules into the grey slots?

3. Please confirm that you've connected the 8 pin power cable to the header on the motherboard.

Chino wrote:
1. Are you using the latest BIOS for the motherboard?

2. Did you install your memory modules into the grey slots?

3. Please confirm that you've connected the 8 pin power cable to the header on the motherboard.


1. Yes, I am using the latest BIOS for my ASUS motherboard.

2.Yes, I installed the memory correctly into grey slots

3.Confirming that the 8 pin power cable is connected to the header on the motherboard.

Chino
Level 15

Chino wrote:
Please download Unigine Heaven and do a few runs for me. See if your system restarts.


I'm downloading it now and I will try it in a couple minutes. I will inform you tomorrow or the 2nd. Happy New Year.

GodChris
Level 7
Chino wrote:
Please download Unigine Heaven and do a few runs for me. See if your system restarts.


edit: double post by accident.

Was just trying to log on WoW again and it reset itself again.

Edit 2: I just ran Unigine Heaven for like 5minutes tops, temperature reaching 70c and nothing...