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  1. #1
    New ROGer Array
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    Brand New G752VT-DH72 Missing Parts!!!

    So imagine my surprise upon getting the laptop I really wanted for xmas, and it is missing some pretty imortant pieces.

    So i got a G752VT-DH72 and it looks amazing. But although it came in the nice pretty box as they all do, this one quite literaly has no
    accessories, heres the list...no booklets of any kind, no documentation, nothing....NO POWER SUPPLY...AND NO HARD DRIVE????

    This was not an open box item or anything of the sort, it was purchased brand new by my mother, through a reputable seller.

    so how do i proceed and has anyone encountered this....please help

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    Return it to where you bought it.
    Was the seal on the box intact? Ive heard of some doozies in my day but this sounds more like the contents was pilfered through then returned to the shelf. Reputable sellers have asset control problems too. Hell I cant even go to Home Depot to but landscape lighting without first opening the box to check the contents. You have a better than 50/50 chance that anything that does not have a seal on it that cant be breached has been pilfered. Im more than sure that this is a case of scumbags. Even crappy QC wouldnt let a laptop with no drive and everything else missing slip buy. You wont get anywhere trying to put this back on the manufacturer and a hard time with the store as the first thing they will do is check for the contents. Not saying you would do such a thing but people routinely try to return items with missing parts or even empty boxes. We live in a dishonest society.

  3. #3
    ROG Guru: Orange Belt Array
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    These laptops are pretty bare compared to previous models. No mouse/laptop bag, and just 2 very small black and white booklets. I had a wire tie and the power supply with those 2 small books and that was it. Even the previous models came with a microfiber cloth which was a nice touch, but not in this one. The manual is actually on the machine in PDF format. The power supply is packaged fairly well in the cardboard. If its not there, I would definitely return it as previously suggested. Sorry about the tough break on xmas. Bad luck man.
    (ROG has simply become too expensive compared to the competition with same specs... )
    MSI GE75 Raider 10SGS - i7 10750H - RTX 2080 Super - 32GB Ram - 1TB WD NVMe - 2TB 960 EVO - 300Hz 17inch Display
    RETIRED: ALIENWARE R17 R5 - i7 8750H - GTX 1070 @ 1.9Ghz - 16GB DDR4 - NVMe 970 EVO 1TB - SSD 960 EVO 1TB
    SOLD: ASUS G703VI-XH74K, RETIRED: ASUS G752VY-DH72, RETIRED: ASUS G750JH DB71 , RETIRED:ASUS G74Sx DH72

  4. #4
    ROG Guru: Green Belt Array
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    Quote Originally Posted by snicol19 View Post
    So imagine my surprise upon getting the laptop I really wanted for xmas, and it is missing some pretty imortant pieces.

    So i got a G752VT-DH72 and it looks amazing. But although it came in the nice pretty box as they all do, this one quite literaly has no
    accessories, heres the list...no booklets of any kind, no documentation, nothing....NO POWER SUPPLY...AND NO HARD DRIVE????

    This was not an open box item or anything of the sort, it was purchased brand new by my mother, through a reputable seller.

    so how do i proceed and has anyone encountered this....please help
    The missing drive makes it obvious that its a return because most retailers remove hard drives for privacy reasons.
    3d printed parts and accessories for the G751. You know you want something better than OEM ->https://www.shapeways.com/shops/aeolisio

  5. #5
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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    here hope ASUS will help
    Today 08:03 AM AkaNe@Asus
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    TAIWAN, R.O.C. Re: Missing Parts Post
    Quote Originally Posted by toronto699
    I thought Asus should now this persons issue,
    https://rog.asus.com/forum/showthrea...-Missing-Parts!!!
    Thanks Toronto for reporting this thread.

    We will take care of it.

    Happy new
    Last edited by toronto699; 01-05-2016 at 03:13 PM.

  6. #6
    ROG Guru: Green Belt Array AkaNe0 PC Specs
    AkaNe0 PC Specs
    MotherboardMaximus X Formula
    Processori7-8700K
    Memory (part number)G.skill Trident-Z RGB
    Graphics Card #1Strix GTX 1080 Ti
    CaseOpenBenchtable
    Power SupplySeasonic PRIME Platinum 1000W
    Keyboard ROG Claymore
    Mouse ROG Pugio
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    We will investigate and found the reasons of those missing part.

    Right now, we are suspecting the retailer or that someone open the box during the shipping process -> From pictures of snicol19 we can see the computer have been shipped out only in the product box. No other box around.
    And don't forget, Keep pushing it !

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