Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Hero - PC will not power on from mobo start button or front panel pwr button

Oddmanout
Level 7

‎01-20-2016 06:26 AM - last edited on ‎03-06-2024 08:51 PM by Community Admin

Hello,

I am hoping to get some last minute ideas before I RMA this board. I woke up this morning and my PC would not power on. My PC has been working fine since I built it around Skylake launch (late August).

Symptoms:
The backlight for the power button and reset buttons on the mobo are lit, however these buttons are not working. Reset CMOS button appears to work "power/reset lights flash". No Q codes show up on the motherboard either.

Troubleshooting steps taken:

1. Used Reset CMOS button/Reset button on board
2. Reconnected front panel buttons
3. Tested PSU with power supply tester.
4. Disconnected all drives, removed GPU, and pulled CMOS battery.


Any advice?

Thanks.
Labels:
0 Kudos
19,906 Views
21 REPLIES 21

NemesisChild
Level 12

‎01-20-2016 06:31 AM

Please list your system components including the PSU make, model, and age.
Intel i9 10850K@ 5.3GHz
ASUS ROG Strix Z490-E
Corsair H115i Pro XT
G.Skill TridentZ@ 3600MHz CL14 2x16GB
EVGA RTX 3090 Ti FWT3 Ultra
OS: WD Black SN850 1TB NVMe M.2
Storage: WD Blue SN550 2TB NVMe M.2
EVGA SuperNova 1200 P2
ASUS ROG Strix Helios GX601
0 Kudos

Nate152
Moderator

‎01-20-2016 06:33 AM

Hello Oddmanout

Double check the main 24 pin power cable is fully connected. If you're still not getting a code from the motherboard you either have mobo or psu failure.

As Nemesischild says please list your full system specifications.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos

Oddmanout
Level 7

‎01-20-2016 06:41 AM

CPU: i7 6700k
Cooler: Noctua NH-D15
Motherboard: ASUS ROG Maximus VIII Hero
PSU: EVGA Supernova 850w G2 (Purchased as part of this build, Aug/Sept 2015)
GPU: EVGA Geforce GTX 780 FTW Edition
2xSSD RAID0 - Crucial MX100 512GBs
1xHDD - Seagate Barracuda 1TB
4x8GB sticks of Corsair Vengeance DDR4 - 2666Mhz
0 Kudos

NemesisChild
Level 12
In response to Oddmanout

‎01-20-2016 06:57 AM

Oddmanout wrote:
CPU: i7 6700k
Cooler: Noctua NH-D15
Motherboard: ASUS ROG Maximus VIII Hero
PSU: EVGA Supernova 850w G2 (Purchased as part of this build, Aug/Sept 2015)
GPU: EVGA Geforce GTX 780 FTW Edition
2xSSD RAID0 - Crucial MX100 512GBs
1xHDD - Seagate Barracuda 1TB


Memory?
Intel i9 10850K@ 5.3GHz
ASUS ROG Strix Z490-E
Corsair H115i Pro XT
G.Skill TridentZ@ 3600MHz CL14 2x16GB
EVGA RTX 3090 Ti FWT3 Ultra
OS: WD Black SN850 1TB NVMe M.2
Storage: WD Blue SN550 2TB NVMe M.2
EVGA SuperNova 1200 P2
ASUS ROG Strix Helios GX601
0 Kudos

Oddmanout
Level 7

‎01-20-2016 07:03 AM

4x8GB sticks of Corsair Vengeance DDR4 - 2666Mhz
0 Kudos

Nate152
Moderator

‎01-20-2016 08:22 AM

Thank you for your specs

Would have another psu to test with? This would confirm which one has failed.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos

Oddmanout
Level 7

‎01-20-2016 08:25 AM

Ordered a new PSU to test with. Will report findings, thank you. Does ASUS do advanced RMA?
0 Kudos

Jagdseelen
Level 8

‎01-20-2016 12:04 PM

I have heard no word they have stopped the advanced RMA program, So I say yes they are still doing advanced RMA
0 Kudos

Nate152
Moderator

‎01-20-2016 02:25 PM

Oddmanout - I didn't mean for you to go purchase a new psu, I was just asking if you had another one to test with. 🙂

But if you still get no code on the led readout with a new psu you can be sure it's the motherboard.

I know Asus used to do advanced RMA's, I can't say with 100% certainty if they still do or not.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos