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  1. #1
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    Question G751J Battery not charging and sudden shutdowns

    Hello everyone,

    I have had MY ROG G 751J for almost 14 months now, it was acting great.
    2 days ago i have noticed that my battery is stuck at 0% although indicating that its plugged in and charging (attached image)
    then the laptop suddenly shutdown completely. I re-opened the laptop worked fine till after i logged into the Windows then it shut down again, kept on repeating the same process 6 - 8 times unfortunately same result.

    I restated the laptop and signed in with the safe mode ( works fine ) i backed up my recent data and restored the windows back to factory settings and installed all drivers and updates, after restoration it worked fine, yet with the same battery problem. then i turned it off and went out, 5 hours later i came back home tried to use the laptop, but the same issue happened again .

    The battery ins't charging ( laptop on and off)

    I am not quite sure what might be the problem , so if any one could help that would be great. Thank you


    [Update]

    The laptop doesn't shutdown anymore, yet the battery LED blinks orange and the battery status changed to " 0% plugged in NOT charging" Does it mean a dead battery?
    Miniatura de Adjuntos Miniatura de Adjuntos 2.jpg  

    Last edited by Elharawy; 01-23-2016 at 01:08 AM. Reason: updates

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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  3. #3
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    Thanks a lot mate, Unfortunately that didn't work.

  4. #4
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    I've been having the same EXACT issue. I've tried the weird fixed people said like reinstalling drivers and resetting bios things. Nothing works this has been an issue for me for months, laptop has been shelved because of it. Please update if you find a fix.

  5. #5
    ROG Enthusiast Array
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    Just adding my experience here. I had the same problem and ended up just filling out an RMA and sending it to asus. Turns out it was a defective battery and they fixed it within 2 weeks
    If the laptop is still under warranty you could fill out an RMA request. But honestly nothings going to fix it. If i may ask do you constantly unplug your laptop?

  6. #6
    ROG Guru: Green Belt Array
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    here is my experience... exact after 12 months and 3 days my battery its gonna dead...orange blinking the whole time only when hard reset it goes green for few our and then orange again.
    the remaining time is 10 hours(wow) but stucked on it(96%) and not goes down before the maschiene shut of instantly.
    rma in germany said sorry only one year warranty for battery. when maschiene is burning down and its caused by battery than **** happens or what?
    one more question is it 1 or 2 on picture,i mean which should install?Click image for larger version. 

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    Last edited by warryabel; 03-20-2016 at 08:05 AM.

  7. #7
    ROG Guru: Green Belt Array
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    Quote Originally Posted by Elharawy View Post
    Hello everyone,

    I have had MY ROG G 751J for almost 14 months now, it was acting great.
    2 days ago i have noticed that my battery is stuck at 0% although indicating that its plugged in and charging (attached image)
    then the laptop suddenly shutdown completely. I re-opened the laptop worked fine till after i logged into the Windows then it shut down again, kept on repeating the same process 6 - 8 times unfortunately same result.

    I restated the laptop and signed in with the safe mode ( works fine ) i backed up my recent data and restored the windows back to factory settings and installed all drivers and updates, after restoration it worked fine, yet with the same battery problem. then i turned it off and went out, 5 hours later i came back home tried to use the laptop, but the same issue happened again .

    The battery ins't charging ( laptop on and off)

    I am not quite sure what might be the problem , so if any one could help that would be great. Thank you


    [Update]

    The laptop doesn't shutdown anymore, yet the battery LED blinks orange and the battery status changed to " 0% plugged in NOT charging" Does it mean a dead battery?

    how old is your laptop? my bet,about one year?

  8. #8
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    Same problem for me also..
    Any solution..
    12- 14 months passed and warranty is exhausted.

    Please help....

  9. #9
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    the only is...new!

  10. #10
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    Solution: Remove battery.

    Hey there,

    If anyone is still checking this thread, I have a solution. Also, I'm kinda' new here, not sure how fond people are of opening laptops and so on.

    So, I had this problem, and I solved it by removing the battery. You have to get to the point where you remove the monitor and the keyboard and ideally you have to remove the motherboard from the casing as well. I didn't bother removing the motherboard from the casing. You see, you can unscrew the battery, and it's small enough to pull out, but it's got these "feet" sticking out, making it "too biig". If you cut off these feet (they're just plastic), then you can remove the battery.

    Warning! I would not recommend you removing the battery if this is your first time opening a laptop, I've been fixing laptops since my late teens.

    Aight, cheers! And good luck =)

    Ash

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