View Poll Results: Are you interested in the G-SYNC upgrade program?

Voters
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  • Yes I’m interested and I live in the Americas

    76 32.90%
  • Yes I’m interested and I live in EMEA

    109 47.19%
  • Yes I’m interested and I live in APAC

    15 6.49%
  • Yes I’m interested and I live in another region (reply to post with your country)

    31 13.42%
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  1. #1211
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    Im interested about G-SYNC Upgrade on my ROG G751JY.
    I live in Finland.
    I hope Im not too late asking this

  2. #1212
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
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    96
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    2,527

    Jabra
    click the link on the first page first post by Bahz at the bottom of first post to get on the upgrade list upgrade ends on July 31st, 2016

  3. #1213
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,527

    Quote Originally Posted by XOIIO View Post
    Alright, ending a bit sooner than I hoped, hopefully I can afford to mail it out before the 31st.
    when asus contacts u they will email u instructions and pick up the laptop when they are ready for the upgrade and return it when upgrade is finished shipping cost is not really that much, I sent u a phone #s in PM if u want the toll free # for Asus service centre in Markham let me know
    Last edited by toronto699; 07-16-2016 at 04:11 PM.

  4. #1214
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    Quote Originally Posted by toronto699 View Post
    Jabra
    click the link on the first page first post by Bahz at the bottom of first post to get on the upgrade list upgrade ends on July 31st, 2016

    I hope I can still get G-Sync update because Asus Finland is on vacation this whole month. And offer ends on this month. So what we can do?

  5. #1215
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,527

    Jabra upgrade ends on July 31st, 2016
    PM Bahz the Asus Op , Administrator of this forum and G-Sync upgrade help
    https://rog.asus.com/forum/member.php?240188-Bahz

    include this in your PM to Bahz Asus Administrator he may ask for more info

    1. Your name
    2. Country of residence
    3. Your email address
    Last edited by toronto699; 07-16-2016 at 08:08 PM.

  6. #1216
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    So, today 19.07.2016 i received my Laptop back.

    The upgrade was made by LetMeRepair GmbH. It is in Netherlands. Not far from us (Germany).

    The Problem is:

    My G751JY-T7059H I7-4710HQ Mainboard was exchanged. I have received G751JT I7-4710HQ Mainboard. G751JY ----> G751JT

    And now i have a problem.

    Sure i have a G-Sync now, but GeForce Experience and Device-Manager shows me the Graficcard GTX 970M now. But my Device had GTX 980M before.

    II contacted that survice center via phone and they said to me, we have changed only Mainboard. It's ok i understand. But why my Device-Manager shows me GTX 970M Graficcard

    and not my GTX 980M right ? It should be. That Mainboard G751JT I7-4710HQ comes with the GTX 970M Graficscard when you buy new Laptop.

    So, they said to me... send us those screenshots, where ur device shows GTX 970M, what i surely have done.

    Now i'm realy disappointed.

    Here u can see those screenshots.

    Click image for larger version. 

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    Click image for larger version. 

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    I mean they changed mainboard, it's ok i understand, but Device-Manager should show me my GTX 980M 4GB Graficcard and not GTX 970M.

    And they claim also, that the changed only Mainboard.

    What a great experience that upgrade.

    So, should i insist, that they fix that problem or what should i do now ???

    Any sugestions would be appreciated.

    Here also screenshots BEFORE and AFTER upgrade:

    Click image for larger version. 

Name:	BEFORE ASUS REPAIR.PNG 
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ID:	58284
    Click image for larger version. 

Name:	AFTER ASUS REPAIR.jpg 
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    Click image for larger version. 

Name:	Nvidia Systemsteuerung SystemInfo_2.jpg 
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    __________________________________________________ __________________________________________________ _________________________________________

    EDIT: I have received a phone call from ASUS Hotline service and they have confirmed, that the wrong mainboard was installed on my device,

    so now i should claim with my RMA number to fix that problem and sent my notebook again.
    Last edited by SLU82; 07-19-2016 at 01:50 PM.

  7. #1217
    ROG Guru: Green Belt Array
    Join Date
    Mar 2015
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    Quote Originally Posted by SLU82 View Post
    So, today 19.07.2016 i received my Laptop back.

    The upgrade was made by LetMeRepair GmbH. It is in Netherlands. Not far from us (Germany).

    The Problem is:

    My G751JY-T7059H I7-4710HQ Mainboard was exchanged. I have received G751JT I7-4710HQ Mainboard. G751JY ----> G751JT

    And now i have a problem.

    Sure i have a G-Sync now, but GeForce Experience and Device-Manager shows me the Graficcard GTX 970M now. But my Device had GTX 980M before.

    II contacted that survice center via phone and they said to me, we have changed only Mainboard. It's ok i understand. But why my Device-Manager shows me GTX 970M Graficcard

    and not my GTX 980M right ? It should be. That Mainboard G751JT I7-4710HQ comes with the GTX 970M Graficscard when you buy new Laptop.

    So, they said to me... send us those screenshots, where ur device shows GTX 970M, what i surely have done.

    Now i'm realy disappointed.

    Here u can see those screenshots.

    Click image for larger version. 

Name:	Unbenannt.PNG 
Views:	7 
Size:	355.6 KB 
ID:	58282
    Click image for larger version. 

Name:	Unbenannt3.PNG 
Views:	6 
Size:	156.1 KB 
ID:	58283

    I mean they changed mainboard, it's ok i understand, but Device-Manager should show me my GTX 980M 4GB Graficcard and not GTX 970M.

    And they claim also, that the changed only Mainboard.

    What a great experience that upgrade.

    So, should i insist, that they fix that problem or what should i do now ???

    Any sugestions would be appreciated.

    Here also screenshots BEFORE and AFTER upgrade:

    Click image for larger version. 

Name:	BEFORE ASUS REPAIR.PNG 
Views:	5 
Size:	624.6 KB 
ID:	58284
    Click image for larger version. 

Name:	AFTER ASUS REPAIR.jpg 
Views:	3 
Size:	159.1 KB 
ID:	58285
    Click image for larger version. 

Name:	Nvidia Systemsteuerung SystemInfo_2.jpg 
Views:	2 
Size:	166.8 KB 
ID:	58286
    Click image for larger version. 

Name:	HWMonitor.jpg 
Views:	4 
Size:	175.1 KB 
ID:	58287

    __________________________________________________ __________________________________________________ _________________________________________

    EDIT: I have received a phone call from ASUS Hotline service and they have confirmed, that the wrong mainboard was installed on my device,

    so now i should claim with my RMA number to fix that problem and sent my notebook again.
    now im in conflict with my interesses. mr. schänzer say to me, all thing done on support in netherland is fine! or isnt it the gsync upgrade center? they tell me to pay but for what?

  8. #1218
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    Quote Originally Posted by warryabel View Post
    now im in conflict with my interesses. mr. schänzer say to me, all thing done on support in netherland is fine! or isnt it the gsync upgrade center? they tell me to pay but for what?
    Yes, if you will send your notebook from Germany, it will upgraded in LetMe Repair GmbH in Germany, like mine. This is the main upgrade center for Germany.
    Maybe you will be lucky and everything will be o.k. with upgrade of your notebook, but i do not know, i can only guess.

    I told them that my notebok is G751JY, so why its G751JT mainboard is installed on my device and now it shows GTX970M 3GB and not GTX980M 4GB???

    Cause if you look online the G751JT model comes with GTX 970M GPU. Mine is G751JY with GTX 980M.

    They said to me send us your screenshots.

    After that, than i sent my screenshots, that now i have GTX 970M 3GB and not my GTX 980M 4GB,

    they have confirmed of wrong installed mainboard on my notebook.

    Now i must send my notebook again.

    I wrote tech support again and i'm waiting for an answer right now.
    Last edited by SLU82; 07-20-2016 at 08:30 AM.

  9. #1219
    ROG Guru: Green Belt Array
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    i got mail from mr. schänzer he is unaviable to 1.8.2016 in case of emergency blabla call 02102-5789557....
    in germany it gives how many letme repair? but the specialists who are noobs in my eyes are in netherland? cmon and the named asus support is the cimring gmbh? wtf? and why i must pay netherland tax and not german? this smells like ****...end of comment with this service firma asus has payed for the same bad image like other companys
    what is the thing with that inkasso in the invoice? have seen this today! in email from mr. schänzer he wrote that the invoice expire after one week? im confused only baddest news in www about let me repair company they are gangsters they make their victims poor.
    Last edited by warryabel; 07-19-2016 at 06:08 PM.

  10. #1220
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    Quote Originally Posted by warryabel View Post
    i got mail from mr. schänzer he is unaviable to 1.8.2016 in case of emergency blabla call 02102-5789557....
    in germany it gives how many letme repair? but the specialists who are noobs in my eyes are in netherland? cmon and the named asus support is the cimring gmbh? wtf? and why i must pay netherland tax and not german? this smells like ****...end of comment with this service firma asus has payed for the same bad image like other companys
    Yes, indeed LetMe Repair GmbH lokated in Germany (Bautzen). Sorry to missleading you. It's not Netherlands.

    There is also their address on my bill and invoice.

    I payed 90€ for upgrade and 4€ for shipping costs + 21% VAN/BTW - 19,74€ (i do not know for what this BTW (Fees) are stand for, cause if i leave in Germany and repair service also

    located in Germany, there must be no fees ????... maybe i'm wrong... i do not know).

    Total amount wich i have payed for this upgrade is 113,74€.

    But if you need this upgrade you must pay in advance, it's their rule. Otherwise you will not have the opportunity to upgrade your device.

    They picked up my notebook on 07.07.16 with DHL.

    08.07.16 my notebook was there. I have received my notebook on 19.07.2016 form the upgrade back.

    Actually it was not to long for waiting. But, you see, they have installed wrong mainboard, so i must go through the whole procedure again.

    My only complain that they have installed wrong mainboard and my device show me GTX 970M GPU and not GTX 980M.

    I mean how they can install the wrong mainboard ?!?!?!? There are the serial numbers on it, just open your eyes, thats it.

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