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  1. #1
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    G752 Audio jack area too hot

    I've recently bought an asus rog g752, it's fantastic but I've noticed a problem during this days: when i plug in my headset the area close to audio I/O become hotter (30°-35°) and today it become hot without anything linked to any jack or USB door. Do you have noticed the same thing? It's normal?

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
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    Not experienced that on my G752VY DH72. Having mine torn down far enough to see whats over there no compoents that would cause heat. The only thing that is even close is the HDD that could cause some heat to rise a couple of inches in on the palm rest on the right side. I changed mine out to an SSD but nevertheless it could be thrashing and generating heat. Is your HDD light steady on when this is happening?

  3. #3
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    Quote Originally Posted by JustinThyme View Post
    Not experienced that on my G752VY DH72. Having mine torn down far enough to see whats over there no compoents that would cause heat. The only thing that is even close is the HDD that could cause some heat to rise a couple of inches in on the palm rest on the right side. I changed mine out to an SSD but nevertheless it could be thrashing and generating heat. Is your HDD light steady on when this is happening?
    I've the original HDD, but I don't think that the problem is related with it: most of my files are in an external HD and this issues appen while notebook isn't working hard... It seems a paradox but when I play videogame without headset the temperature become a bit colder on the right side. I've checked now that jacks are hot and the highest temperature is concentrated up to the 3 jacks and micro-usb door and I'm only using chrome, explorer and reading a small PDF file :\

    EDIT: Asus support suggest me to update BIOS file but I'm not sure is a software problem, could it be a cable without isolation?

  4. #4
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    No problem with my audio jack temp.

  5. #5
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
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    The only other thing i can think of is your headset is grounding or shorting causing excessive impedance at the connection and placing an undue load on it. Nothing else there, like I said the only component capable of producing heat is the mechanical HDD.

    Have you tried a different headset?

  6. #6
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    Quote Originally Posted by JustinThyme View Post
    The only other thing i can think of is your headset is grounding or shorting causing excessive impedance at the connection and placing an undue load on it. Nothing else there, like I said the only component capable of producing heat is the mechanical HDD.

    Have you tried a different headset?
    Yes I've tried :S I'm not using head set right now but the right side of laptop is warm and I cannot understand why :\ When I've played warframe and alan wake this issues was disappeared, it happens only when I'm not playing. To be sure I've checked cpu and gpu and my program said that temperature of both is around 40° but I suppose it's ok because I've read it could be 80° after 3-4hours of gaming.

  7. #7
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    Quote Originally Posted by Areswarrior View Post
    I've the original HDD, but I don't think that the problem is related with it: most of my files are in an external HD and this issues appen while notebook isn't working hard... It seems a paradox but when I play videogame without headset the temperature become a bit colder on the right side. I've checked now that jacks are hot and the highest temperature is concentrated up to the 3 jacks and micro-usb door and I'm only using chrome, explorer and reading a small PDF file :\

    EDIT: Asus support suggest me to update BIOS file but I'm not sure is a software problem, could it be a cable without isolation?
    i got the same problem? is there any solutions right now?

  8. #8
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    a guy nearby with G752vy has the same issue. he open the box, and the hot was caused by a chip named on it Realtek 668. It's audio chip.
    No idea now.

  9. #9
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    Quote Originally Posted by sensen View Post
    a guy nearby with G752vy has the same issue. he open the box, and the hot was caused by a chip named on it Realtek 668. It's audio chip.
    No idea now.
    Do you know if he has found a solution? It's possible do something by software or I need assistance to open it? :S Thanks for help anyway

  10. #10
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
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    Opening the Laptop up not only voids your warranty but does you no good. Very small chip there that should not generate any heat at all. Cool as a cucumber here on two different machines. When I say cool I mean stone cold, as in the coolest part of the machine.

    Only two things that pop into my head is to reload the realtek drivers and if that fails open a support ticket with ASUS.

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