02-02-2016 02:08 PM - last edited on 03-06-2024 02:42 AM by ROGBot
02-02-2016 05:25 PM
AmirShred wrote:
Back in early December I purchased a Maximus VIII Hero. I immediately had problems with audio pops and clicks. Basically what people are describing as the audio channel opening and closing... very annoying. Frustratingly, a friend of mine purchased the exact same damn board and didn't have any problems. A couple days after purchasing the board I began working with ASUS support. As we all know it can be very frustrating and difficult. After about a week I finally got it escalated and then escalated again using videos demonstrating the problem. They made me try things with my graphics card power supply memory basically blamed everything but what I believed was a driver issue. After 6 weeks of back and forth I finally received confirmation this afternoon that they had identified a driver interaction with third party software.
They basically say the problem was difficult to replicate because so few users had reported it. The hilarious part is I asked how many reports they had and they said they had a few dozen over the last couple months. They however wouldn't tell me what third party software interacts. But it must be something those of us with the pops and clicks have and others like my friend don't. They say a new driver is in testing and should be available in the next couple weeks.
Based on this info, I definitely owe this community a big thank you as I know many of you have had these problems for quite some time. And I know a lot of you probably had to spend a lot of time with ASUS support. Anyway thank you again for us helping each other I suppose.
02-02-2016 05:44 PM
AmirShred wrote:
The hilarious part is I asked how many reports they had and they said they had a few dozen over the last couple months. They however wouldn't tell me what third party software interacts. But it must be something those of us with the pops and clicks have and others like my friend don't.
02-02-2016 05:51 PM
ondersma80 wrote:
As for some experincing the issue and some not, my board doesn't but a friend of mine does. I went to his place and heard it myself. We decided to try cloning his installation and tried it in my system and mine then made the noises. Put my drive back in and it was gone. Definitely a driver conflict/bug. We tried a fresh install with trial and error and couldn't find what conflicted though. I was wondering about crap through Windows update.
02-03-2016 05:12 AM
02-03-2016 05:42 AM
02-03-2016 06:53 AM
Vinny1001 wrote:
Very interesting though, I wonder how realtek/Asus is even fixing this because what could be causing it for some and not for others?
02-03-2016 07:31 AM
02-14-2016 03:47 AM
02-15-2016 12:32 PM