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  1. #1
    ROG Enthusiast Array
    Join Date
    Dec 2014
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    Sharing my first rma experience

    Just thought I'd share my first RMA experience with you all.
    Had an issue with my screen ,colour had changed to a washed out pink and there were ghost images of any window that I would close.
    Phoned and spoke to support on Monday 1st Feb. That evening I receive mail that laptop would be collected for rma following day.
    11am on the next day picked up by DPD.
    1 week on...I received my laptop Tuesday 9th 11 am with brand new screen. However, on inspection I feared my case had been damaged as there were loads of marks on the lid.. a bit of warm water and a rag and and it was all cleaned off. (surprised it was allowed to be sent out in such a state). Apart from this the machine is back home with me running sweet as before. Not sure what everyone else's experience has been like but mine here in the uk has been great.

    All the best J

  2. #2
    AntiMatter Guru ROG Array chrsplmr's Avatar
    Join Date
    Jul 2011
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    Welcome to ROG insiZion1 ..

    It happens ... every once in a while, we so often hear about the flawless screwups
    that we forget about the many horror stories like yours. My apologies.
    This sucks, I am so sorry.
    To find no damage after a few wipes of a cloth, disgusting.
    I don't know what those 'people' do there, or where they get them
    from, standing out in front of a home improvement center with a coffee I guess.
    Well all you can do now is grin and ROG'it !!
    Thank you so much for bringing this to our attention and being so understanding.

    Best of Luck, Please keep us posted. .c.

  3. #3
    ROG Guru: Green Belt Array
    Join Date
    Dec 2014
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    607

    I had my G751 warranty serviced by a local reseller and it came back flawless and with a new mobo that had the M.2 connector added, so I guess I was one of the lucky ones. Depends on who the machine goes to for repairs.

    These guys actually called me over the phone to ask me what kind of performance I was getting out of it and if they could use my Windows installation to make performance checks on it.

  4. #4
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
    Reputation
    144
    Posts
    3,858

    Thanks for sharing a positive experience, except of course the needed washing. Its not too often that people bother share this. Most that have no issues and receive good service never post about it so all we get to hear is bad experiences that are largely dramatized for effect.

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