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  1. #1
    ROG Enthusiast Array adamr PC Specs
    adamr PC Specs
    MotherboardAsus Maximus XI Formula
    Processori9 9900K 5Ghz - 1.28V
    Memory (part number)32GB GSkill RGB Trident Z
    Graphics Card #1Asus Geforce GTX 2080Ti OC
    MonitorAsus 34" ROG Swift PG348G
    Storage #1Samsung SSD 970 PRO 512GB
    Storage #2Samsung SSD 850 EVO 1TB
    CPU CoolerCorsair H115i Platinum
    CasePhanteks Evolv X
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Razer Chroma Mamba
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    adamr's Avatar
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    Asus 34" ROG PG348Q - Dead Sub pixel







    So

    1. Has anyone else had this issue and if you fixed it ... how? ive run the software fixes for an hour and no luck
    2. Will this be covered by Asus ZBD warranty ... im not sure if this counts as a dead pixel or stuck pixel. Because technically the red and blue works in this pixel not the green
    Last edited by adamr; 07-21-2016 at 05:24 PM.

  2. #2
    Ex-employee Array
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    I would recommend that you try contacting support first and show them the pictures. I think the most important thing after purchasing a new monitor is to test the monitor thoroughly for dead or stuck pixels. Each time when I bought a monitor and found dead or stuck pixels, I brought it back to the store within 7 business days and got a replacement without any issues.

  3. #3
    ROG Enthusiast Array adamr PC Specs
    adamr PC Specs
    MotherboardAsus Maximus XI Formula
    Processori9 9900K 5Ghz - 1.28V
    Memory (part number)32GB GSkill RGB Trident Z
    Graphics Card #1Asus Geforce GTX 2080Ti OC
    MonitorAsus 34" ROG Swift PG348G
    Storage #1Samsung SSD 970 PRO 512GB
    Storage #2Samsung SSD 850 EVO 1TB
    CPU CoolerCorsair H115i Platinum
    CasePhanteks Evolv X
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Razer Chroma Mamba
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    OS Windows 10 Pro
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    adamr's Avatar
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    Quote Originally Posted by Bahz View Post
    I would recommend that you try contacting support first and show them the pictures. I think the most important thing after purchasing a new monitor is to test the monitor thoroughly for dead or stuck pixels. Each time when I bought a monitor and found dead or stuck pixels, I brought it back to the store within 7 business days and got a replacement without any issues.
    Thank you... I did contact Asus support at the same time and also the retailer. Waiting on Asus to get a replacement unit.

  4. #4
    Ex-employee Array
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    If you come across any issues please pass me your full contact information and RMA and case ID number through private message and I can help follow up on the case.

    Cheers,
    Bahz

  5. #5
    ROG Enthusiast Array adamr PC Specs
    adamr PC Specs
    MotherboardAsus Maximus XI Formula
    Processori9 9900K 5Ghz - 1.28V
    Memory (part number)32GB GSkill RGB Trident Z
    Graphics Card #1Asus Geforce GTX 2080Ti OC
    MonitorAsus 34" ROG Swift PG348G
    Storage #1Samsung SSD 970 PRO 512GB
    Storage #2Samsung SSD 850 EVO 1TB
    CPU CoolerCorsair H115i Platinum
    CasePhanteks Evolv X
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Razer Chroma Mamba
    Mouse Pad Corsair Big a55 Mat
    Headset/Speakers Logitech Z5500 5.1
    OS Windows 10 Pro
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    Quote Originally Posted by Bahz View Post
    If you come across any issues please pass me your full contact information and RMA and case ID number through private message and I can help follow up on the case.

    Cheers,
    Bahz
    will do ... awaiting on Asus ZA to get back to me with a replacement unit (as per email from retailer)

    If by the end of this week i hear nothing ... I will be in touch

  6. #6
    ROG Enthusiast Array adamr PC Specs
    adamr PC Specs
    MotherboardAsus Maximus XI Formula
    Processori9 9900K 5Ghz - 1.28V
    Memory (part number)32GB GSkill RGB Trident Z
    Graphics Card #1Asus Geforce GTX 2080Ti OC
    MonitorAsus 34" ROG Swift PG348G
    Storage #1Samsung SSD 970 PRO 512GB
    Storage #2Samsung SSD 850 EVO 1TB
    CPU CoolerCorsair H115i Platinum
    CasePhanteks Evolv X
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Razer Chroma Mamba
    Mouse Pad Corsair Big a55 Mat
    Headset/Speakers Logitech Z5500 5.1
    OS Windows 10 Pro
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    Ok got an update. The distributor Tarsus and retailer Evetech have decided to replace the monitor. Because of the stock shortage they have placed one on back order that should arrive in September. They have said I can use the current one until then... Only thing is I must make sure I don't damage it and that I keep all the retail packaging (which is more than fair)

    Will keep this post updated with progress to this and also what the replacement is like. The monitor itself is stunning and I can't see myself using any other monitor besides this. Even when the option to get a refund was given to me and to buy another high end monitor... I just could not see myself wanting anything else. Let's hope there is a good ending to this story

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