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  1. #1
    ROG Member Array malone209 PC Specs
    malone209 PC Specs
    MotherboardASUS ROG Rampage V Extreme X99
    ProcessorIntel i7 5930k
    Memory (part number)G.SKILL Ripjaws 16GB Extreme DDR4 3300
    Graphics Card #1EVGA GeForce GTX 970 4GB FTW+ w/ACX 2.0+ and BackPlate
    Sound CardCreative SoundBlaster ZxR
    MonitorBenQ XL2430T 24" @ 144hz
    Storage #1Samsung 840 EVO 250GB
    Storage #2Western Digital 4TB SSHD
    CPU CoolerCorsair Hydro Series H110i GTX
    CaseCorsair Graphite Series 780T
    Power SupplyCorsair HX1000i 1000watt 80 PLUS Platinum
    Keyboard Corsair K70 with red switches
    Mouse Zowie EC1-A
    Headset Sennheiser PC350-se
    Mouse Pad fUnc 1030 XL
    OS Windows 10 Pro
    Network RouterNETGEAR Nighthawk AC1900

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    asus support (rma) question

    Hello everyone, new on here.
    SO I have a general question. I received a faulty board from newegg (the right dimm slots don't work / the pci-e clip came broken). I instantly emailed newegg and put in an rma and guess what? instantly denied my rma due to the clip being broken yet it came like that
    ANYWAYS, they told me to put in a RMA with asus but my question is will asus replace the board even with the clip being broken? Or will I be charged? Kinda irritated with newegg atm especially since this is my first time receiving a faulty motheboard.

    The board I have is an asus rog rampagage v extreme.

    thanks guys

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Feb 2013
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    Hello malone209

    Welcome to the ROG forum.

    I don't know if Asus would do an RMA with a broken pcie clip or not, I know they won't RMA if there are bent cpu socket pins. The best help you could get in your situation would be to contact Bahz. When you see him on at the bottom of the forum page send him a private message and explain your situation. I'm not guaranteeing you anything but he would be the one to talk to.

  3. #3
    ROG Member Array malone209 PC Specs
    malone209 PC Specs
    MotherboardASUS ROG Rampage V Extreme X99
    ProcessorIntel i7 5930k
    Memory (part number)G.SKILL Ripjaws 16GB Extreme DDR4 3300
    Graphics Card #1EVGA GeForce GTX 970 4GB FTW+ w/ACX 2.0+ and BackPlate
    Sound CardCreative SoundBlaster ZxR
    MonitorBenQ XL2430T 24" @ 144hz
    Storage #1Samsung 840 EVO 250GB
    Storage #2Western Digital 4TB SSHD
    CPU CoolerCorsair Hydro Series H110i GTX
    CaseCorsair Graphite Series 780T
    Power SupplyCorsair HX1000i 1000watt 80 PLUS Platinum
    Keyboard Corsair K70 with red switches
    Mouse Zowie EC1-A
    Headset Sennheiser PC350-se
    Mouse Pad fUnc 1030 XL
    OS Windows 10 Pro
    Network RouterNETGEAR Nighthawk AC1900

    Join Date
    Jan 2016
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    well, luckily no bent pins on my part lol. I tested the board when I received it and the pci-e slot works just fine, just the stupid clip that is supposed to hold in the card is broken.
    Anyways, thank you for directing me to someone who might have some insight im literally playing the waiting game till newegg sends me my motherboard back...
    Last edited by malone209; 02-17-2016 at 07:43 AM.

  4. #4
    ROG Guru: Yellow Belt Array SGMRock PC Specs
    SGMRock PC Specs
    MotherboardAsus ROG Rampage VI Apex
    ProcessorIntel i9-7900X
    Memory (part number)TridentZ RGB F4-3866C18Q-32GTZR
    Graphics Card #1EVGA RTX 2080Ti FTW3 Ultra Hybrid
    Sound CardSound Blaster X AE-5
    MonitorLG 38" 38GL950G-B 144Hz GSync Ultrawide
    Storage #1Samsung 960 Pro NVMe M.2 1TB
    Storage #2Sabrent 2TB Rocket NVMe PCIe M.2 2280
    CPU CoolerCorsair H115i Pro
    CaseCorsair Graphite Series Arctic White 780T Full Tower
    Power SupplyEVGA SuperNova 1200 P2
    Keyboard Logitech G810 Mech Gaming
    Mouse Logitech G502 Proteus Spectrum
    Headset Sound Blaster X Pro
    Mouse Pad Steelseries QcK Limited
    Headset/Speakers Logitech 5.1 Speakers
    OS Windows 10 Pro 64x
    Network RouterAsus RT-AC3100
    Accessory #1 Oculus Rift S
    Accessory #2 Razer Orbweaver Chroma
    Accessory #3 Logitech X56 HOTAS
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    My PCI-e clip on my main 16x top slot broke today on my Asus Rampage V board. I was moving my 2 Fury X graphics cards around to get them a bit better orientated with the radiators as I had recently upgraded my case and wasn't happy with how the hoses were running. Anyway I released the clip as normal but when I pulled the card out it seems to have hung on it and the plastic arm holding the clip in snapped in half. I guess if I had a new clip I could just snap out the bad part and put in a new one but again Fury X cards are not very long and heavy like other fan cooled boards so it is still in the slot very tight when the 2 screws in. Not sure its going to cause a problem. It must makes me mad and I feel like its going to bug me forever now until I get a new board lol.

    I worry though if I end up changing cards in the future and get one of those longer heavier cards if its going to be an issue.
    Asus ROG Rampage VI Apex 2002 BIOS / Intel i9-7900X / G.Skill TridentZ RBG F4-3866C18Q-32GTZR 17-17-17-37
    LG 38" 38GL950G-B Ultrawide / EVGA RTX 2080Ti FTW3 Ultra Hybrid/ Sound Blaster AE-5
    Corsair H115i Pro CPU Cooler / EVGA SuperNova 1200 P2 / Corsair Arctic White T780 Case

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