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  1. #1
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    GL551JW Random Restarts, no BSOD, Kernel-Power Error 41

    Hi, I've had an Asus GL551JW Gaming laptop since for the last six month and so far about twice a month it will crash with this error:


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 2/17/2016 3:54:37 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (35184372088832),(2)
    User: SYSTEM
    Computer:
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000200000000002</Keywords>
    <TimeCreated SystemTime="2016-02-17T23:54:37.170475100Z" />
    <EventRecordID>37995</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer> </Computer>
    <Security UserID=" " />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    </EventData>
    </Event>


    Has anyone figured out a fix for this forced restarting or should I contact customer support and get this repaired?

  2. #2
    ROG Guru: Blue Belt Array Gps3dx PC Specs
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    Run THIS.
    what drivers are shown in red ?
    what is the "bug check string" and "bug check code" ?
    ( show us screenshot of these two tabs enlarged )

    what do you run when it happens ? what is working during that time ?
    what OS you have ?
    which driver do you use ?

    if you got weird BSOD twice a MONTH - it's not something that should really bother, in compression to BSOD or crashes that happens every few hours.

  3. #3
    ROG Guru: White Belt Array maf23's Avatar
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    Are you sure it is not due to battery running dead while in sleep mode?

  4. #4
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    Click image for larger version. 

Name:	Error1.jpg 
Views:	7 
Size:	431.5 KB 
ID:	55714
    Click image for larger version. 

Name:	Error2.jpg 
Views:	6 
Size:	636.4 KB 
ID:	55715

    I have other events that may provide more information

  5. #5
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    Quote Originally Posted by maf23 View Post
    Are you sure it is not due to battery running dead while in sleep mode?

    Yeah, it's almost always plugged in

  6. #6
    ROG Guru: White Belt Array maf23's Avatar
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    Have you added/changed memory? Is CPU being tasked when it happens?

  7. #7
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    Logs with information

    Click image for larger version. 

Name:	Error3.jpg 
Views:	3 
Size:	448.8 KB 
ID:	55716

    Click image for larger version. 

Name:	Error4.jpg 
Views:	7 
Size:	647.4 KB 
ID:	55717

    Here's another crash from about a month back

  8. #8
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    Quote Originally Posted by maf23 View Post
    Have you added/changed memory? Is CPU being tasked when it happens?
    I have not made any changes to what is stock with the Asus GL551-DS74

    I had 2 tabs open in google chrome, I had a word document being edited and a calculator app open at this time so it's doubtful it was my CPU being tasked, I can't find an error saying my CPU was limited by firmware or anything like that. Is there anywhere I can check for that?

  9. #9
    ROG Guru: White Belt Array maf23's Avatar
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    Sounds like faulty RAM to me. You could try re-seating it. You can launch task manager to monitor CPU. Unless you are overheating this should not be the culprit. I would run Memtest or try removing your memory modules selectively (if you have more than one).

  10. #10
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    I'll run memtest and post the results

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