Yes sounds like its only working USB 2.0 and Not USB 3.0? if it is only one port and the other 3 are no problems then its probably a hardware issue as the left side ports are on the same daughter card
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM
Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro