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  1. #1
    ROG Member Array magma82 PC Specs
    magma82 PC Specs
    MotherboardAsus Maximus VIII Hero
    Processori7 6700k
    Memory (part number)Vengeance LPX 3000 2*8GB
    Graphics Card #1Ati 7950 Vapor X 3GB
    Sound CardSound Blaster Z
    Storage #1Samsung 850 Evo 500GB
    Storage #2WD 3TB + 1TB Green
    CPU CoolerNoctua NH-D15S+NFF12
    CaseNanoxia Deep Silence 5
    Power SupplyCorsair Rm750i
    Keyboard Corsair k30
    Mouse Logitech G300
    Headset HD681Evo
    OS Windows 10

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    When Asus fix problem with sound blaster?

    After about three months I haven't a ASUS response about the problem with the Sound Blaster and the problem of the failure to restart / shutdown pc .
    I was only told that they are waiting to perform an upgrade of the bios of which are still pending .
    sorry for my English.

  2. #2
    ROG Enthusiast Array blacklotus83 PC Specs
    blacklotus83 PC Specs
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i7 7700K
    Memory (part number)2x 8GB Corsair Vengeance LED 3200MHz
    Graphics Card #1EVGA GTX 1070 SC ACX 3.0
    MonitorASUS ROG Swift PG279Q
    Storage #1Toshiba Q-Series Pro 128GB SSD
    Storage #2Samsung 850 EVO 1TB SSD
    CPU CoolerEK Waterblocks Supremacy Evo
    Casebe quiet! Dark Base Pro 900
    Power Supplybe quiet! Dark Power Pro 11 850W
    Keyboard Corsair Strafe RGB MX Silent
    Mouse Steelseries Sensei
    Headset Steelseries Siberia 840
    Mouse Pad Corsair MM200
    Headset/Speakers Nubert NuPro A-100 / SW-350
    OS Windows 10 Pro
    Network RouterASUS RT-AC88U
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    Accessory #2 2x Alphacool Nexxos Radiators
    Accessory #3 Aquacomputer Aquaero 6 Pro
    blacklotus83's Avatar
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    Hi, yesterday I tested with a Sound Blaster ZxR on my M8 Hero and after 1.5h of gaming the pc did not switch off, so same problem like with Sound Blaster Z. It is definitely solved when I switch to an Asus Strix Raid DLX, but there I have bad interference (with SB Z or ZxR I have ZERO interference noise) so the Strix is not an option.

    This is a really bad error with the new Asus Z170 Boards and they just tell you they can not reproduce the error. However I think they just tested very short runtimes. If i play Heroes of the Storm for 1 hour, the pc shuts down fine, if I play for two hours i got the error every single time!

    Im still on Bios 1302, did anyone test already with the new 1504?

  3. #3
    ROG Enthusiast Array AmirShred PC Specs
    AmirShred PC Specs
    MotherboardMaximus VIII Hero
    Processori7-6700K
    Graphics Card #1GTX 970
    OS Windows 10

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    Jan 2016
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    I googled this issue and only see a couple reports. Issues like this tend to be with the peripheral especially if others can't reproduce. Also, if extended gaming induces the shutdown issue but shorter gaming doesn't, it sounds like the card isn't allowing a shutdown OK signal/program termination. I am not sure how ASUS could modify hardware or software design on the sound blaster side via a BIOS update. I use a xonar card and have no issues like this... mght make it simple and switch brands.

  4. #4
    ROG Enthusiast Array blacklotus83 PC Specs
    blacklotus83 PC Specs
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i7 7700K
    Memory (part number)2x 8GB Corsair Vengeance LED 3200MHz
    Graphics Card #1EVGA GTX 1070 SC ACX 3.0
    MonitorASUS ROG Swift PG279Q
    Storage #1Toshiba Q-Series Pro 128GB SSD
    Storage #2Samsung 850 EVO 1TB SSD
    CPU CoolerEK Waterblocks Supremacy Evo
    Casebe quiet! Dark Base Pro 900
    Power Supplybe quiet! Dark Power Pro 11 850W
    Keyboard Corsair Strafe RGB MX Silent
    Mouse Steelseries Sensei
    Headset Steelseries Siberia 840
    Mouse Pad Corsair MM200
    Headset/Speakers Nubert NuPro A-100 / SW-350
    OS Windows 10 Pro
    Network RouterASUS RT-AC88U
    Accessory #1 Alphacool DDC 310 Water Pump
    Accessory #2 2x Alphacool Nexxos Radiators
    Accessory #3 Aquacomputer Aquaero 6 Pro
    blacklotus83's Avatar
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    Quote Originally Posted by AmirShred View Post
    I googled this issue and only see a couple reports. Issues like this tend to be with the peripheral especially if others can't reproduce. Also, if extended gaming induces the shutdown issue but shorter gaming doesn't, it sounds like the card isn't allowing a shutdown OK signal/program termination. I am not sure how ASUS could modify hardware or software design on the sound blaster side via a BIOS update. I use a xonar card and have no issues like this... mght make it simple and switch brands.
    Yes but the exact same card worked 2 years without any problems in my former Maximus IV Gene-Z (Z68), so it definitely has to do with the new M8 Mainboard.

  5. #5
    ROG Member Array magma82 PC Specs
    magma82 PC Specs
    MotherboardAsus Maximus VIII Hero
    Processori7 6700k
    Memory (part number)Vengeance LPX 3000 2*8GB
    Graphics Card #1Ati 7950 Vapor X 3GB
    Sound CardSound Blaster Z
    Storage #1Samsung 850 Evo 500GB
    Storage #2WD 3TB + 1TB Green
    CPU CoolerNoctua NH-D15S+NFF12
    CaseNanoxia Deep Silence 5
    Power SupplyCorsair Rm750i
    Keyboard Corsair k30
    Mouse Logitech G300
    Headset HD681Evo
    OS Windows 10

    Join Date
    Nov 2015
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    Posts
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    the problem is only with z170 chipset, they know the problem but atm not solved it

  6. #6
    ROG Member Array magma82 PC Specs
    magma82 PC Specs
    MotherboardAsus Maximus VIII Hero
    Processori7 6700k
    Memory (part number)Vengeance LPX 3000 2*8GB
    Graphics Card #1Ati 7950 Vapor X 3GB
    Sound CardSound Blaster Z
    Storage #1Samsung 850 Evo 500GB
    Storage #2WD 3TB + 1TB Green
    CPU CoolerNoctua NH-D15S+NFF12
    CaseNanoxia Deep Silence 5
    Power SupplyCorsair Rm750i
    Keyboard Corsair k30
    Mouse Logitech G300
    Headset HD681Evo
    OS Windows 10

    Join Date
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    Quote Originally Posted by blacklotus83 View Post
    Hi, yesterday I tested with a Sound Blaster ZxR on my M8 Hero and after 1.5h of gaming the pc did not switch off, so same problem like with Sound Blaster Z. It is definitely solved when I switch to an Asus Strix Raid DLX, but there I have bad interference (with SB Z or ZxR I have ZERO interference noise) so the Strix is not an option.

    This is a really bad error with the new Asus Z170 Boards and they just tell you they can not reproduce the error. However I think they just tested very short runtimes. If i play Heroes of the Storm for 1 hour, the pc shuts down fine, if I play for two hours i got the error every single time!

    Im still on Bios 1302, did anyone test already with the new 1504?
    i'm on 1504 but problem not solved

  7. #7
    ROG Enthusiast Array TheRiwen PC Specs
    TheRiwen PC Specs
    MotherboardViii Hero
    Processor6700
    Memory (part number)F4-2400C15D-16GVR
    Graphics Card #1GTX 980TI
    Sound CardSoundblaster ZxR
    CPU CoolerNH-U12S
    Power SupplyCorsair RM750X
    Keyboard logitech g910
    OS windows 10 pro

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    Feb 2016
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    What slot are people using ?

  8. #8
    ROG Enthusiast Array blacklotus83 PC Specs
    blacklotus83 PC Specs
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i7 7700K
    Memory (part number)2x 8GB Corsair Vengeance LED 3200MHz
    Graphics Card #1EVGA GTX 1070 SC ACX 3.0
    MonitorASUS ROG Swift PG279Q
    Storage #1Toshiba Q-Series Pro 128GB SSD
    Storage #2Samsung 850 EVO 1TB SSD
    CPU CoolerEK Waterblocks Supremacy Evo
    Casebe quiet! Dark Base Pro 900
    Power Supplybe quiet! Dark Power Pro 11 850W
    Keyboard Corsair Strafe RGB MX Silent
    Mouse Steelseries Sensei
    Headset Steelseries Siberia 840
    Mouse Pad Corsair MM200
    Headset/Speakers Nubert NuPro A-100 / SW-350
    OS Windows 10 Pro
    Network RouterASUS RT-AC88U
    Accessory #1 Alphacool DDC 310 Water Pump
    Accessory #2 2x Alphacool Nexxos Radiators
    Accessory #3 Aquacomputer Aquaero 6 Pro
    blacklotus83's Avatar
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    Quote Originally Posted by TheRiwen View Post
    What slot are people using ?
    It does not matter, same behavior with last 3 slots

  9. #9
    ROG Enthusiast Array pills PC Specs
    pills PC Specs
    MotherboardAsus Hero VIII Z170
    Processori5-6600k @ 4.7Ghz @ 1.385v
    Memory (part number)16 gb Gskill Ripjaws V 3000 F4-3000C15D-16GVR
    Graphics Card #1EVGA 980 TI SC+ 6GB
    Sound CardSound Blaster Z
    MonitorDell S2716DG
    Storage #1Samsung 960 EVO 500GB NVME
    Storage #2Samsung 850 EVO 1TB
    CPU CoolerCorsair H100i
    CaseCorsair 600T
    Power SupplyCorsair AX860
    Keyboard Microsoft Natural 4000
    Mouse Logitech G502
    Mouse Pad XTrac Ripper
    Headset/Speakers Logitech Z680 5.1
    OS Windows 10

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    Hero viii with SB-Z and Win10 here, never had a single issue with shutdowns. Using bottom X1 slot and 1402/1504 bios.

    Random shot in the dark but I wonder if an open SB stream is causing shutdown hangups as it can with sleep/hibernation. Run CMD as admin and type "powercfg -requests" without quotes, does one of the results say [DRIVER] Sound Blaster... An audio stream is currently in use."? If so try entering the below verbatim with quotes and all to override SB from mucking things up.

    powercfg -requestsoverride "DRIVER" "Sound Blaster Z" "System"

    I do this everytime I clean install windows so my PC will actually go into sleep mode on its own, I reckon the above would work for any Z series card. If you type powercfg -requests again the SB part shouldn't reflect anymore, and if you type powercfg -requestsoverride it should then confirm you've added SB to be ignored. No idea if this will fix it but seeing how shutdown/sleep are kinda related it's worth a shot.
    Last edited by pills; 03-12-2016 at 11:40 AM.
    I5-6600k @ 4.7Ghz @1.385v | Corsair H100i cooler | Asus Hero viii | 16gb Gskill Ripjaws V 3000 CL15 | EVGA 980ti SC 6GB | 500GB Samsung 960 Evo | 1TB Samsung 850 EVO

  10. #10
    ROG Enthusiast Array TheRiwen PC Specs
    TheRiwen PC Specs
    MotherboardViii Hero
    Processor6700
    Memory (part number)F4-2400C15D-16GVR
    Graphics Card #1GTX 980TI
    Sound CardSoundblaster ZxR
    CPU CoolerNH-U12S
    Power SupplyCorsair RM750X
    Keyboard logitech g910
    OS windows 10 pro

    Join Date
    Feb 2016
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    I did test it on my ZXR and i dont have that problem with it i can play many hours and my system close Down with no problems.

    I dont use the extra Card there is there.
    Last edited by TheRiwen; 03-13-2016 at 10:30 AM.

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