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03-24-2016 06:50 PM #1New ROGer Array
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Unable to update the Thunderbolt controller firmware
ASUS release a firmware update to the Thunderbolt controller a few days ago. I am on the newest BIOS and installed the Thunderbolt driver provided by ASUS on their website.
When the Thunderbolt feature is activated in the BIOS, the updater says something in the lines of the Thunderbolt controller can not communicate with the WMI.
Does anyone else have any luck?
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03-25-2016 02:06 AM #2ROG Guru: Yellow Belt Array hiong PC Specs
hiong PC Specs Motherboard Asus Maximus VIII Extreme Processor Intel i7-6700K Memory (part number) F4-3600C16D-16GTZ Graphics Card #1 Asus Strix 1080 Graphics Card #2 Asus Strix 1080 Sound Card Asus Strix Raid DLX Monitor Asus PG279Q Storage #1 Samsung 950 Pro M.2 512GB Storage #2 Samsung 850 Evo 2TB CPU Cooler Noctua NH-D15S Case Lian Li PC-V2120X Power Supply Super Flower Leadex Titanium 1600W Keyboard Logitech G810 Mouse Logitech G900 Headset Beyerdynamic T1 Headset/Speakers Klipsch Quintet OS Windows 10 Professional 64-bit Network Router Asus RT-AC88U
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I think you can only update if you have the Thunderbolt I/O card as well.
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02-01-2018 03:26 AM #3New ROGer Array
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@ freddii *I got the same message on my ThunderboltEX 3. I stop working all of a sudden, and I got the same message saying "Failed to load Thunderbolt(TM) controller through WMI" *when I try to reinstall the firmware. *Did you find a solution to the problem? *I'm*stuck with my card not working. *I didn't change any bios settings and the card was working perfectly fine for over a year.***It stopped working all of a sudden.*
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02-01-2018 04:48 AM #4New ROGer Array
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I can not help you with this, sorry. I have never been able to make it update.
As somebody mentioned above, an external device is needed to update it apparently.
Perhaps try to contact ASUS support, or make a new thread about your issue.
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02-01-2018 01:39 PM #5ROG Enthusiast Array
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Witch Update do you mean nd witch motherboard do you use? I have the maximus viii extreme and I haven't any problem with the firmwareupdate from the asushompage of this mainboard.
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02-01-2018 07:58 PM #6New ROGer Array
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This thread is talking about updating the firmware of the Thunderbolt controller.
Originally Posted by Three of Twelve
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02-01-2018 09:03 PM #7ROG Enthusiast Array
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Yes and for the maximus viii extreme there is a firmwareupdate for the thunderboltcontroller.
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06-29-2018 04:57 AM #8New ROGer Array
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Raising awareness
I'm bumping this up to raise awareness about this issue. It is unacceptable. You sold us something that's supposed to work and then release BIOS updates that break that functionality? ASUS, you have to release a fix for this ASAP!
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06-29-2018 01:14 PM #9
Hello
This thread is old and there is no need for bumping it as you have already started your own thread.
