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kernel-power 41 (63) windows 10 help please !!!!!

smokeintheeye
Level 11

‎03-24-2016 03:24 PM - last edited on ‎03-06-2024 02:31 AM by Community Admin

Hi all hope someone can help me out. iv been getting this kernel-power 41 (63) for like the last 3 weeks and cant seem to fix it. iv reinstalled windows 10 updated all drivers. re-flashed the Bios. taking all overclocks off everything in bios is on safe default.no overclock on the GPU not even got XMP on. just the the keyboard and mouse plugged in. im starting to pull me hair out now as i just dont know what to do to fix it. sometime is on a game sometimes its just doing nothing
iv even taking the ram out and reset them and the cpu and gpu but sill get the error. any help will be appreciated.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2016-03-24 08:54:05 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Rampage
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:



41
3
1
63
0
0x8000400000000002

2981


System
Rampage



0
0x0
0x0
0x0
0x0
0
0
0



sorry forgot to say when the error happens the pc stays on the screen gos off. the debug shows 00 and the light for the pcie slots next to the little switchs all do a funny flashing thing. but its just slot one that is used so the other switchs are click off.


Any Reputation is welcome. thanks
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21 REPLIES 21

Hopper64
Level 15

‎03-24-2016 08:09 PM

Does this happen without your overclock?
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro
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smokeintheeye
Level 11

‎03-25-2016 04:13 AM

yes im on all stock setting at the min. even went back from the insider build of windows back to 1511 build. dont even have the overclock on the gpu at the min. iv just re flashed the bios from 2001 for the re5 to 1801 for the usb3.1 re5 didnt know if it was something to do with it.


Any Reputation is welcome. thanks
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Arne_Saknussemm
Level 40

‎03-25-2016 04:24 AM

Do you have another PSU to test?
ARNE’S GUIDE TO PC BUILDING HAPPINESS

ARNE'S GUIDE TO OVERCLOCKING HAPPINESS
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smokeintheeye
Level 11

‎03-25-2016 05:07 AM

i wish lol i have a corsair HX1000i in at the min and its not that old. so i was hoping it was not that. i keep getting this error as well in event viewer Log Name: Application
Source: Application Error
Date: 2016-03-25 11:40:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Rampage
Description:
Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd55ab
Exception code: 0xc0000409
Fault offset: 0x000bdad8
Faulting process ID: 0x184c
Faulting application start time: 0x01d1868b272bda53
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: ba7dab24-ad43-468e-aa7e-5ac8fe129b70
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

3431
Application
Rampage



DipAwayMode.exe
0.0.0.0
00000000
KERNELBASE.dll
10.0.10586.162
56cd55ab
c0000409
000bdad8
184c
01d1868b272bda53
C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
C:\Windows\SYSTEM32\KERNELBASE.dll
ba7dab24-ad43-468e-aa7e-5ac8fe129b70







its part of the ai suite 3 and iv done everything i can think of to fix that but with no luck. pc has been fine for months with the overclocks on. now its just not happy at all even on stock. iv even moved it into a different room to see if it was the plug doing it.


Any Reputation is welcome. thanks
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XBrookieX
Level 7
In response to smokeintheeye

‎03-25-2016 05:47 AM

I had this kernel-power 41 also recently, spent days on it.
when my comp idle for a long time it wood reboot.
my fix was to disable XMP on my ram this took it to 2133mhz and now I have no longer reports of ID41 or random reboots.
issues only arose recently. (tip don't look in event log if your comp is ok it will drive you mad)
PLZ keep posted if you find a solution.
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From0toHero
Level 7
In response to XBrookieX

‎03-25-2016 06:15 AM

XBrookieX wrote:
I had this kernel-power 41 also recently, spent days on it.
when my comp idle for a long time it wood reboot.
my fix was to disable XMP on my ram this took it to 2133mhz and now I have no longer reports of ID41 or random reboots.
issues only arose recently. (tip don't look in event log if your comp is ok it will drive you mad)
PLZ keep posted if you find a solution.


Try to uninstall AISuit. By me after i removed that software the kernel Issue went away
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smokeintheeye
Level 11
In response to From0toHero

‎03-25-2016 11:12 AM

now in event viewer iv had 396 error from something called asComSvc in the last 30mins.


Any Reputation is welcome. thanks
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smokeintheeye
Level 11

‎03-25-2016 11:04 AM

ok so far iv uninstalled AIsuit. then booted into safe mode and used the AIsuit cleaner. iv uninstalled the asus boot setting that i use for getting to the bios from windows. but im left with one program in program 86 asus called VGA COM in there theres a file called 1.00.20 in there it has the following files asusgputweak.dll eio.dll exeio.dll iomap.sys iomap64.sys vender.dll. dose any one know what there for or what they are apart of. is it ok just to delete them or do i need them for something? iv taking XMP off and just set the timings and speed to whats one the sticks so thats 2133 at 13,15,15,28,2t at 1.200v. will just have to see if it dose it again now. just the mad thing is the pc (dose not shut off) when i get the 41 error just the screen. all pcie light flash on and the debug says (00) i just have 1 gpu and i turned the others off so i dont know why they all show as on when the error happens?


Any Reputation is welcome. thanks
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coyi1895
Level 10
In response to smokeintheeye

‎03-26-2016 05:59 AM

smokeintheeye wrote:
ok so far iv uninstalled AIsuit. then booted into safe mode and used the AIsuit cleaner. iv uninstalled the asus boot setting that i use for getting to the bios from windows. but im left with one program in program 86 asus called VGA COM in there theres a file called 1.00.20 in there it has the following files asusgputweak.dll eio.dll exeio.dll iomap.sys iomap64.sys vender.dll. dose any one know what there for or what they are apart of. is it ok just to delete them or do i need them for something? iv taking XMP off and just set the timings and speed to whats one the sticks so thats 2133 at 13,15,15,28,2t at 1.200v. will just have to see if it dose it again now. just the mad thing is the pc (dose not shut off) when i get the 41 error just the screen. all pcie light flash on and the debug says (00) i just have 1 gpu and i turned the others off so i dont know why they all show as on when the error happens?


I don't have any Asus software on my system nor I installed any since clean installing but I do have a folder containing two folders (AXSP and IO) in Program Files (x86) and more folder (AMDA) containing three folders (AXSP, Io, U3) in Program Files. I leave them alone. I can't remember where I read it but I think the folders are to do with the BIOS, not entirely sure.
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